Sales and Marketing
What to Do When Your Business Gets a Bad Review
With the evolution of multiple online review opportunities, the power balance between businesses and their customers has shifted. Customers now have the final word, and often their comments show up front and center when someone…
What’s Wrong with Business Networking
I’m starting to realize I hate the word “networking” used as a verb, meaning—apparently—some variation on connections with people for self-serving business use. Business networking my [whatever]. I’m pretty sure people are actual living breathing human…
6 Bold Predictions for Digital Marketing in 2016
As 2015 begins to wind down, the prediction posts pontificating what the next year has in store have begun to ramp up. This has become something of an annual tradition for marketers and this season…
The Problem with Pitch Decks
I’ve seen thousands of pitch decks. The vast majority are horrible. There’s the corporate vanity deck. It always has a lot of slides. Usually it mentions the customer name in about 3 places, on the cover…
How to Survive When Digital Marketing Loses Its Luster
Is digital marketing losing its luster? Digital marketing channels are getting so saturated that marketers are re-examining traditional marketing. Say what? There’s no such thing as the perfect channel that will provide a solid return on investment…
7 Ways to Avoid Poor Website Performance
Today in business, the name of the game is customer service. If you keep your customer happy then chances are good that your business will be successful. Now obviously, in the digital age, a website…
Solving the Customer’s Problem
Yesterday, I had one of those “Aha” moments. I realized that much of what I’ve been talking about for years has been wrong. Well not completely wrong but off target enough to be significant. I’ve…
Not All Social Media is the Same: How to Use the Strengths of Each Platform
Most business owners already recognize that social media is a key element of successful marketing in 2015. Yet it’s important to recognize that each social site has its own strengths and weaknesses, and you cannot…