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Businessman touching organization chart with hierarchy structure of teams and employees in company. Business process and workflow automation with flowchart.Human resources technology.

U.S. Secret Service Offers Small Biz Lessons in Chain of Command

After a would-be assassin shot former President Trump at a July 2024 campaign rally in Butler, Pennsylvania, calls for the resignation of the Secret Service director came fast and furious. 10 days after the shooting,…

a bus crew member in uniform and a cap smiling at the camera while using a digital tablet against the background of the bus fleet

Transforming Your Fleet with Advanced Telematics

In the modern era of business, efficiency and optimisation are paramount to staying competitive. If your business relies on fleets, introducing and integrating advanced telematics systems can significantly transform operations, offering benefits that span cost…

Presidential Inauguration: Newly Elected President Taking the Oath of Office, Symbolizing the Start of a New Administration

Succession Planning—It’s Not Just for Presidents

When President Joe Biden announced he was stepping down from running for re-election in the 2024 presidential campaign, a warning bell should have rung in the head of every small business owner. Although he soon…

Customer Experience Concept. Young Businessman Reading a Positive Review via Smartphone. Online Satisfaction

How to Transform Customer Feedback into Action (Podcast)

This episode of Amazing Business Radio with Shep Hyken answers the following important questions on transforming customer feedback: Why is it essential for companies to understand the specific needs of their customers?   How can unstructured data from…

a team of employees having a virtual meeting

Managing Flexibility in Remote Work Environments

Managing a remote team can feel tricky. You want your team to be happy and work how they work best (early birds or night owls, it’s all good!), but you also need to make sure…