Run and Grow
Become a Consumer Customer Service Expert
Customer service failures have captured the headlines in 2017. As such, companies are becoming ever more aware of how their brand reputation is linked to individual customer service encounters! As a consumer, how can you…
7 New Business Realities Challenging Every Business
Even small business have a global reach these days, thanks to the Internet. Thus every entrepreneur and business owner needs to see their market in that context, understanding the global forces that will impact them…
The Importance of Instant Gratification in Customer Service
We live in a world where we expect almost instant gratification in most things. Whether it’s social media feedback, sandwich delivery, or an Amazon Prime order, faster is better, and instant is best. Much of…
6 Types of Insurance Your Small Business Should Have
Are you covered? When a business owner starts a business then from the very first day, he put himself at specific risks. So it’s essential to have the right insurance even before hiring the first…
What About Sales Person Retention?
Retention is a hot topic—customer retention that is. We’ve all seen data around customer acquisition costs. Basically, the cost of acquiring new customers is several time higher than the cost of retaining and growing existing…
6 Lessons Small Businesses Can Take from Germany’s Thriving Startup Scene
You’ve heard it all before: global cities claiming to be the ‘new Silicon Valley.’ The truth is that the Bay Area’s tech and startup dominance isn’t going anywhere, with roughly 70% of all venture capital…
How to Protect Businesses When It Won’t Stop Raining
With the copious amounts of rain hitting much of the U.S. this year already, we know it is going to be a wet one. Especially if your business is in California, you know that the…
Protecting Your Company: Asset Control
What controls should be put in place to protect the company’s assets from fraud? Company assets such as inventory, equipment and vehicles are highly susceptible to fraud and need to be protected. Internal controls should…
7 Great Blogs & Websites for Your Law Practice
If you own a law practice or work in the legal field, you know how important it is to use the most up-to-date sources for information about legislation and cases. Besides using case citators and…
Customer Service Insights: Satisfied is Worse Than Unsatisfied
How are you tracking customer satisfaction levels with your customers? Are you asking whether they are satisfied? If so, you are probably not getting a true answer. Today, customers are so conditioned that when we…
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