Customer Service Apology is Stronger with a Personal Touch

The personal touch can make all the difference. It is often unexpected, and always appreciated. You may not be able to drive to a customer's office to personally apologize, but you can write a personal thank you note.

10 Ways to Offer Your Sales Team Awesome Incentives

Who doesn’t love to work towards an incentive? It helps keep up motivation, determination, and a little competition can always be healthy. Offering exciting employee incentives is a great way to keep your team doing its best...

3 Ways Artificial Intelligence Can Revolutionize Customer Service

As one of the crucial factors to consider in any e-commerce business, improving our customer services is essential to secure not only a brand’s...

9 Modern HR Policies to Boost Your Company Culture

In an increasingly competitive job market, sometimes the only thing that differentiates your firm is the company culture. Candidates know this, and rather than...

Innovation Nation?

Is government good or bad for innovation? If you ask whether government is good or bad for innovation, it isn't very difficult to argue either point.

Employee Orientation and Training for Small Businesses

Your business is only as good as the people you have in it. Successfully integrating new employees into the business will keep things going smoothly. Employee orientation and training programs are essential to maintaining your business’s mission and customer-oriented focus.

5 Ways to Effectively Train New Hires

Companies typically spend countless time and money hiring the ideal candidate, but then tend to stop such efforts before the training stage. It's no secret training programs can be pricey, but are they worth it?

10 Tips for Successful Small Business Mergers and Acquisitions

As a successful small business owner, you may wish to further grow your firm at some point. One of the ways to do this is via a merger, whereby your firm and another one that is relatively equal to yours will combine and become a single legal entity.

Don’t Fall in Love with Your Ideas

Being excited about your idea is a good thing, but you need to stay objective about it. Remember that for every idea that works out and turns into a great success, there are many others that don’t. It takes a lot of strength to move on, but sometimes you have to do it.

For Big Companies, Change is Hard and Slow

One of the most important things any business needs to do in order to survive in the long term is reinvent itself. Every day, you have to be open and willing to change, never letting yourself get locked into a single way of doing things.

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