Customer relationship is the focal point of a successful business. Whether you are a small business or an enterprise, delivering great customer service is the lifeline of your business. Hence it becomes vital to implement the latest technologies to enhance your business communication with your customers. So, how do you respond to your customer needs […]
Run and Grow
Should Your Small Business Hire Recent College Grads?
Most people know how unpredictable the future feels when you’re a new college graduate. 33.4% of the US population has a bachelor’s degree or higher. Many college graduates are starting their careers, entering a job market with a current historic low unemployment rate at 3.7%. The question is if you want your small business to […]
How 5 Big Moves Kept a Small Manufacturing Business Alive
Phil VanderKraats is an artist, first and foremost. His milieu is crafting intricate, custom signs for businesses. For many years after starting Signs by Van in Prunedale, CA, Phil experienced success and supported his family with his passion-meets-means occupation. But when 2008’s Great Recession hit, his small manufacturing business—which served businesses and municipalities since 1981—took a hard […]
4 Strategic Hiring Tips for SMEs to Beat the Tight Global Labor Market
Right now, economies all around the world are still performing reasonably well. At the same time, though, recession fears have started to ripple across the world, fed by an unstable global political climate. All the while though, businesses have to go on working, trying their best to account for the uncertainty. That’s no easy task. […]
Are You Meeting & Exceeding Customer Expectations?
My new customer service keynote, A 2020 Service Strategy to Grow Your Business focuses on 5 specific strategies. Today’s article focuses on Step ONE. Evaluate what your organization needs to do to implement these important steps moving toward 2020: Meet & Exceed Customer Expectations Engage Employees Who Will Engage Customers Be Millennial Savvy Make It Right When Things […]
9 Perks Your Employees Want and You Can Afford
It’s not just about health insurance and vacation time. Today’s best employees expect their employers to provide them with a slew of perks that make both their professional and personal lives better. If they don’t find it from their current role, they’ll look elsewhere—the average worker will switch jobs a whopping 12 times throughout their […]
What is a Record of Employment (ROE)?
When a Canadian employee receiving insurable earnings stops working for seven consecutive days, they experience what’s called an interruption of earnings. Employers are required at this point to issue a Record of Employment (ROE) electronically or by paper. In this article, we’ll talk about exactly what’s on that ROE and the situations that require them. […]
Can the Sharing Economy Boost Happiness?
The sharing economy makes it possible for you to live a great lifestyle without owning the things you have the desire to use. Although the status of the American economy is thriving, the cost of living seems to be outpacing wage growth. In efforts to maintain a middle-class lifestyle when the economic times are tough, […]
Where’s Your Team Playbook?
This one comes straight from football. From experience and from information about the competition, a coach creates a playbook that contains detailed plans for actions or plays that the entire team must know without question and execute without pause in order to win games and advance toward the playoffs. But you know that of course. […]
10 Innovation Myths for New Venture Founders to Avoid
Most people think innovation is all about ideas, when in fact it is more about delivery, people, and process. Entrepreneurs looking to innovate need to understand the execution challenge if they expect their startup to carve out a profitable niche in the marketplace, and keep innovating to build and maintain a sustainable competitive advantage. Everyone […]
