A Tale of Two Reactions

Social media is a powerful tool, but it can also hand a brand some serious problems that need to be dealt with immediately. Your...

Adapting Service to Varied Generations

I was just talking with a representative of a local insurance agency who mentioned that the older clients love her. Why? Because they love...

Silence is Not Golden to Your Customers

I stopped by Walgreens to pick up a prescription the other day. When I gave the pharmacy tech my name, she went to the...

How to Create a Loyalty Program for Your Customers

Many businesses are creating loyalty programs because they recognize the value in establishing a long-term relationship with their customers, but many entrepreneurs are encountering...

3 Best Practices for Delivering Excellent Customer Service

Customer service is critical for your business’s success. In fact, American consumers will spend 17% more to do business with a company they feel...

Paw Bumps and High Fours to Chewy.com

In our Go-Giver series John David Mann and I often discuss the importance of empathy and how it is one of the five—what we...

Embracing Call Center Technology with AI

From routing customers to providing self-service solutions, artificial intelligence is improving call center technology in a number of dramatic ways. Artificial intelligence is able...

5 Superior Tips on How Your Business Could Earn Customer Loyalty

The global market is becoming competitive with each dawn and every business is spending much of their time and resources attracting new customers. Most...

How to Keep a Good BBB Rating (and Why It Matters)

The Better Business Bureau is the go-to resource for verifying a business’s credibility. They receive complaints about accredited businesses from consumers, and a business’s...

10 Gracious Ways to Manage Angry Customers

At one time or another, I’ll bet your customer service has gone awry, no matter how much you work to avoid it. Whether mistakes...

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