Customer Service
Should You Offer Local Delivery? Here’s How To Decide
Getting products into your customers’ hands faster is a tempting prospect, but adding local delivery to your small business model isn’t a decision to take lightly. Delivery services come with new challenges in terms of…
4 Strategies for Building Customer Loyalty
When it comes to growing a business, building customer loyalty is key. Loyal customers return for more purchases and turn into advocates for your brand. But repeat customers don’t appear out of the blue. There…
The Smart Way to Scale: How to Outsource SaaS Customer Service Without Losing Quality
Growing a SaaS company is exciting. More users, more sales, more growth. But with all that growth comes one big challenge—customer support. The more your business scales, the more questions, issues, and support tickets show…
How Improving Accessibility Will Increase Salon Profits
Building a welcoming, inclusive salon isn’t just the right thing to do—it’s also a smart business move. Accessibility goes beyond simply following regulations; it’s about creating a space that works for everyone. If you’ve been…
How To Make Your Salon Feel Like a VIP Lounge
Your clients may not be Lady Gaga or Beyoncé, but to you, they’re some of the most important people in the world. They help you grow your lash salon and are the reason you get…
What To Do if Guests Are Unhappy With Your Hotel
As a hotel owner or manager, it can be disheartening to receive complaints from guests who are not satisfied with their stay. However, rather than viewing complaints as setbacks, consider them as valuable opportunities to…
How Customer Feedback Inspired Positive Change: Success Stories
Positive change in your organization can be generated just as effectively from customer feedback as from within your ranks. This article delves into concrete examples of how businesses turned customer insights into groundbreaking improvements. Gain…
Top Ways to Show Customer Appreciation Throughout the Year
Your customers may be the heartbeat of your brand, but are you the heartbeat of your customers’ purchase decisions? A recent report found that 77% of consumers are part of up to five customer appreciation programs….
Understanding How Customer Feedback Helps in Refining Product Strategy
Product strategy serves as the foundation of any successful business as well as a guide for decisions about what products to create, how to design them, and how to deliver them effectively to your target…
Follow These Creative Customer Service Tactics from Small Business Owners
Picture this: a frustrated customer transformed into a loyal advocate through an unexpected, creative solution that leaves a lasting impression. In this article, industry leaders—including CEOs and VPs—share seven innovative strategies they’ve used to turn…
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