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Home / Archives for Run and Grow / Customer Service

Customer Service

Why Soft Skills Are Just as Important as Hard Skills in Customer Service

Apr 11, 2022 By Ryan Kidman

To any business owner, it would seem like a no-brainer that customer satisfaction is a top priority. With the advent of technology such as AI chatbots and online knowledge bases, it might stand to reason that with more avenues to getting their concerns answered, customers would be more satisfied than ever. However, that’s not the […]

Filed Under: Customer Service Tagged With: soft skills

Customer empowerment? Blame the Internet.

Apr 11, 2022 By Dave Berkus

Customer empowerment is moving so fast nowadays that many of us are running to just catch up.  Yet if we don’t or can’t, it is a sure thing that someone else will. Yes, we can blame the Internet for this.  But don’t close your eyes to the fact that your customers have grown to expect your […]

Filed Under: Customer Service Tagged With: Customer Relationships

How to Leave Your Mark on Potential Customers

Feb 21, 2022 By SmallBizClub

big-candy-bar-equates-to-big-customer-experience

With numerous businesses in this world, it is important that you make an impact on your customers to stand out. But the harsh truth is that it can be hard to stand out amongst the competition. To leave your mark on potential customers, the first thing you should do is target your key audience. But […]

Filed Under: Customer Service Tagged With: Customer Engagement

How to Grow Your Client Base & Build A Brand They Trust

Jan 25, 2022 By Charlotte Sylvester

When it comes to growing your business, one of the most important things you can do is focus on building a trusting relationship with your clients. This means creating a brand that they can trust and providing them with valuable information and services. In this blog post, we will discuss how you can go about […]

Filed Under: Customer Service Tagged With: Brand, Trust

How to Transform Unhappy Customers Into Fans

Dec 30, 2021 By Killer Startups

A dissatisfied customer is a liability. (We can all think of a situation where an unhappy customer turned into a risk for our business.) But what’s most interesting about these customers is that they can actually be turned into assets for your brand. All it takes is an intentional approach that pushes all of the […]

Filed Under: Customer Service Tagged With: Understanding Customers

Make It Personal: Learn More About Your Customers Without Intruding

Dec 22, 2021 By Edwin Owusu-Peprah

According to research highlighted by SEO expert Eric Sachs, 60% of consumers would like retailers to provide them with personalized, real-time offers. Conversely, however, only 20% of consumers are willing to share their location, while a mere 14% are content with revealing their browsing history. Yes, you could say that consumers want to ‘have their […]

Filed Under: Customer Service Tagged With: Customer Engagement

7 Effective CRM Tricks Every Entrepreneur Should Use

Dec 13, 2021 By Rumzz Bajwa

One of the foremost devices in the tool kit of any business out there is it’s CRM (customer relationship management) programming. Yet, most organizations aren’t capitalizing on their CRM application. Be that as it may, even though everybody understands the significance of CRM, utilizing its maximum capacity escapes most endeavors. Even though most CRM apparatuses […]

Filed Under: Customer Service Tagged With: CRM

Here’s Why You Need to Reply to Negative Reviews

Aug 3, 2021 By Rumzz Bajwa

what-if-my-restaurant-has-bad-yelp-reviews-

No one likes a negative review. It’s all too tempting to sweep them under the rug, or ignore them altogether by focusing on “bigger and better things.” But I can tell you, avoiding some unpleasantness isn’t the answer. Especially when it comes to protecting your business’s reputation, and how your customers—and potential customers—view you. Replying […]

Filed Under: Customer Service Tagged With: Reviews

8 Types of Customer Service Expectations and How to Meet Them

Mar 16, 2021 By Anand Srinivasan

The customer is king. Or you could say, the customer is always right. This ideology, pioneered by notable retailers Harry Selfridge, John Wanamaker, and Marshall Field continues to ring true to this day. The goal of any business is to make a profit. But without customers, doing this is impossible. Therefore, the purpose of a […]

Filed Under: Customer Service Tagged With: Customer Experience

4 Simple Ways To Strengthen Your Customers Connections

Feb 23, 2021 By Devin Caldwell

4-ways-to-improve-your-customer-relationship-management

If you’re a business owner, you know how important your customers are to your success. Whether your customers are regular or occasional, creating and maintaining a healthy and balanced connection with each one is important. However, this doesn’t just happen on its own. As with all solid connections, they need to be nurtured and set […]

Filed Under: Customer Service Tagged With: Customer Relationships

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