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10 Customer Service and CX Tips for a New Year

Happy New Year! I want this year to be your best year ever for creating amazing customer service and experiences. And for everything else, too! But as it applies to the customer experience, I thought…

Give Customers an Incredible Unboxing Experience

The unboxing experience has been pretty big for a while. You’ll find YouTube channels specifically dedicated to the unboxing experience, customers buying items from small businesses in the name of the unboxing experience, and even…

4 Ways To Improve the Customer Experience in Your Restaurant

Maybe people come for the food but stay for the atmosphere. Restaurant owners strive to keep a steady stream of customers flowing in and out of their place. Once you’ve gained a crowd, you always…

Embed Design in Your Digital Customer Strategy for Best Results

Of course you want your customers to have the best digital strategy and customer experience (CX)! Who wouldn’t? Have you ever heard of “design-led” or “design thinking?” Here are two definitions: “Design is seen as…

Know Your Buyer: Crafting a Robust, Personalized Omnichannel Customer Experience

A fantastic customer experience is the key to a customer-first, employee-driven business transformation. When you call to check on a refund and the customer service representative immediately recognizes you and the purpose of your call,…

4 Tips to Make Your Business More Customer-Friendly

Running a brick and mortar business can be challenging. You have to worry about things like rent, employees, inventory, and customer satisfaction. It can be tough to keep track of it all. Following are four…

Want To Deliver Better Customer Service? Follow These Tips

It has been said that excellent customer service can either make or break a company. Perfecting the optimal service to customers for your consumers, on the other hand, takes time and effort. Customers will find…

Why Soft Skills Are Just as Important as Hard Skills in Customer Service

To any business owner, it would seem like a no-brainer that customer satisfaction is a top priority. With the advent of technology such as AI chatbots and online knowledge bases, it might stand to reason…

Customer empowerment? Blame the Internet.

Customer empowerment is moving so fast nowadays that many of us are running to just catch up.  Yet if we don’t or can’t, it is a sure thing that someone else will. Yes, we can…

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How to Leave Your Mark on Potential Customers

With numerous businesses in this world, it is important that you make an impact on your customers to stand out. But the harsh truth is that it can be hard to stand out amongst the…

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