Customer Service
Understanding How Customer Feedback Helps in Refining Product Strategy
Product strategy serves as the foundation of any successful business as well as a guide for decisions about what products to create, how to design them, and how to deliver them effectively to your target…
Follow These Creative Customer Service Tactics from Small Business Owners
Picture this: a frustrated customer transformed into a loyal advocate through an unexpected, creative solution that leaves a lasting impression. In this article, industry leaders—including CEOs and VPs—share seven innovative strategies they’ve used to turn…
Best Strategies for Boosting Client Satisfaction in the Service Sector
In the service sector, keeping clients satisfied is key to maintaining a successful business. Providing top-notch service involves actively listening to client feedback, guaranteeing staff are appropriately trained, and maintaining open communication channels. These best…
Best Busy-Season Customer Service Tips
Holiday shopping season is just around the corner, but any time of year can have a busy season that puts a strain on customer service. So we asked nine leading small business experts for their…
Handling Peak-Season Customer Service: 9 Small Business Stories
As the bustling season approaches, businesses often face the daunting challenge of maintaining exceptional customer service. Uncover why planning early and utilizing technology is vital, while the final insight empowers frontline staff for quick decisions….
The Impact of Tipping and “Tipflation” on Customer Satisfaction (podcast)
Join customer service expert Shep Hyken as he talks about how tipping and “tipflation” impacts customer satisfaction scores and the need for businesses to improve customer service and experience. Top Takeaways: The frequency of tipping, or “tipflation,”…
How to Transform Customer Feedback into Action (Podcast)
This episode of Amazing Business Radio with Shep Hyken answers the following important questions on transforming customer feedback: Why is it essential for companies to understand the specific needs of their customers? How can unstructured data from…
Tips To Help Your Business Feel More Luxurious
Businesses must stand out to attract discerning customers, especially when targeting high-income audiences. One way to achieve this is by cultivating a sense of luxury. A luxurious business approach can enhance your brand image and…
Top 10 Dos and Don’ts for Customer Experience in 2024 (podcast)
The landscape of customer experience (CX) continues to evolve at a rapid pace. To help you navigate these changes, we’ve turned to Shep Hyken, a renowned customer service and experience expert. Listen in as Shep…
How To Encourage Repeat Guests at Your Hotel
Attracting new guests is essential in the competitive hotel industry, and ensuring return guests is a crucial part of generating business. Repeat guests provide a steady stream of revenue and often become advocates for your…
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