It has been said that excellent customer service can either make or break a company. Perfecting the optimal service to customers for your consumers, on the other hand, takes time and effort. Customers will find out if your customer service is unhelpful, inconsistent, or rarely responds, even if you have a superb service or product. […]
Customer Service
Why Soft Skills Are Just as Important as Hard Skills in Customer Service
To any business owner, it would seem like a no-brainer that customer satisfaction is a top priority. With the advent of technology such as AI chatbots and online knowledge bases, it might stand to reason that with more avenues to getting their concerns answered, customers would be more satisfied than ever. However, that’s not the […]
Customer empowerment? Blame the Internet.
Customer empowerment is moving so fast nowadays that many of us are running to just catch up. Yet if we don’t or can’t, it is a sure thing that someone else will. Yes, we can blame the Internet for this. But don’t close your eyes to the fact that your customers have grown to expect your […]
How to Leave Your Mark on Potential Customers
With numerous businesses in this world, it is important that you make an impact on your customers to stand out. But the harsh truth is that it can be hard to stand out amongst the competition. To leave your mark on potential customers, the first thing you should do is target your key audience. But […]
How to Grow Your Client Base & Build A Brand They Trust
When it comes to growing your business, one of the most important things you can do is focus on building a trusting relationship with your clients. This means creating a brand that they can trust and providing them with valuable information and services. In this blog post, we will discuss how you can go about […]
How to Transform Unhappy Customers Into Fans
A dissatisfied customer is a liability. (We can all think of a situation where an unhappy customer turned into a risk for our business.) But what’s most interesting about these customers is that they can actually be turned into assets for your brand. All it takes is an intentional approach that pushes all of the […]
Make It Personal: Learn More About Your Customers Without Intruding
According to research highlighted by SEO expert Eric Sachs, 60% of consumers would like retailers to provide them with personalized, real-time offers. Conversely, however, only 20% of consumers are willing to share their location, while a mere 14% are content with revealing their browsing history. Yes, you could say that consumers want to ‘have their […]
7 Effective CRM Tricks Every Entrepreneur Should Use
One of the foremost devices in the tool kit of any business out there is it’s CRM (customer relationship management) programming. Yet, most organizations aren’t capitalizing on their CRM application. Be that as it may, even though everybody understands the significance of CRM, utilizing its maximum capacity escapes most endeavors. Even though most CRM apparatuses […]
Here’s Why You Need to Reply to Negative Reviews
No one likes a negative review. It’s all too tempting to sweep them under the rug, or ignore them altogether by focusing on “bigger and better things.” But I can tell you, avoiding some unpleasantness isn’t the answer. Especially when it comes to protecting your business’s reputation, and how your customers—and potential customers—view you. Replying […]
8 Types of Customer Service Expectations and How to Meet Them
The customer is king. Or you could say, the customer is always right. This ideology, pioneered by notable retailers Harry Selfridge, John Wanamaker, and Marshall Field continues to ring true to this day. The goal of any business is to make a profit. But without customers, doing this is impossible. Therefore, the purpose of a […]
