Controlling Legal Costs

As a small business owner, you want to be as efficient as possible with your money. Legal costs are an important part of that equation. You can prevent your legal costs from becoming a big problem with a few basic controls.

Writing an Effective Job Description

Where do you begin when you want to write an effective job description—how do you even start? By following an orderly approach, you’ll be able to create descriptions even the first time. Then you’ll be able to use them to benefit your company, both in hiring and in evaluating existing positions.

Employee Orientation and Training for Small Businesses

Your business is only as good as the people you have in it. Successfully integrating new employees into the business will keep things going smoothly. Employee orientation and training programs are essential to maintaining your business’s mission and customer-oriented focus.

The Pros and Cons of Hiring Independent Contractors

You are looking for the best employees you can possibly find. For some business owners, using independent contractors is the best option. This guide will help you distinguish between contractors and employees, and break down the pros and cons of independent contractors.

Becoming an Employer

Hiring your first employee is a big step for your business. It also means you have to deal with a lot of complicated regulatory requirements! This checklist of 10 items to do after becoming an employer comes from the Small Business Administration, and will help you keep your focus on your customers.

Why Do You Lose Customers?

You need to know what you’re doing right, but you should also know what you’re doing wrong; that’s the only way you can ever improve. A valuable resource is your ex-customers. Find out why they left and what you can do to resolve their concerns and problems they see.

Managing Customer Expectations

When a customer has a bad experience with your business, it has major consequences. One of the most common reasons customers are dissatisfied with a business is that they don’t know what to expect. If a customer doesn’t know exactly what you’re offering, it becomes hard to come away happy.

Competency Builds Trust

Relationships are built on trust. And trust, in turn, is built on competency. You can build trust—and then relationships—with customers by highlighting your knowledge and skill in your industry. Showcasing your expertise demonstrates how much you have to offer to customers.

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