
Written By Fran Tarkenton
Every small business owner is looking for opportunities to grow. People are struggling with the question, “How do I grow?” And in a competitive culture, we often assume that growth is an intrinsically good thing—the more growth, the faster it happens, the better! Read more

Written By Ron Kaufman
What pleases one customer may easily disturb another. But you've got to do something. So what should you do? Should your customer service culture be reserved and polite, or outgoing and friendly? Should you be fast and efficient, or personal and attentive? Should you initiate contact and offer immediate help,... Read more

Written By Marty Zwilling
A common question I get is "How do I get a bank loan to fund my startup?" The default answer is that it probably won't happen, because most banks just don't make bank loans to startups. The failure rate is just too high, and startups typically don't have the assets... Read more

Written By Michael Maddock
Most every company has a Harold (or Harriet). Typically, he has been with the company for 20-plus years. He knows more about industry norms, the company's intellectual property, your IT capabilities, what legal will and will NOT go for, interoffice politics, and the CEO's family than anyone in the building.... Read more

Written By Darren Hardy
How many times in life do you pass the people who help you out the most? The people who come out of the far corners of your life just when you need them the most? The people who go the extra mile, the people who don't look for the kudos... Read more