Run and Grow
What Happened to Grace?
I love social media and the whole concept of access that it’s brought to the forefront. Ten years ago consumers had no idea how to get a company’s attention. Sure, they could call the 800…
3 Big Red Flags to Watch for When Reviewing Resumes
If your team is growing, it’s likely you’ve already looked at a few resumes. If you’re anything like the common recruiter, you’re only reviewing applicants’ resumes for 6 seconds before judging them and making a…
Engaged Employees Will Engage Customers
My customer service keynote, A 2020 Service Strategy to Grow Your Business focuses on 5 specific strategies to grow your business through Common Sense Service. Today’s article focuses on Step TWO. (if you missed the article on Step…
Want a Sustainable Supply Chain? Learn Tips to Make It Happen
Supply-chain sustainability rests on the idea that every step in the process of making a product matters. By definition, it is a holistic view of the social, environmental, and economic impact of supply-chain processes, logistics,…
5 Crucial Steps to Working with a Freelancer Successfully
The benefits of hiring a freelancer can be significant, but the nature of remote working can also bring challenges, particularly to a small or start-up business. In fact, you might be wondering how you will…
What Does Innovation Really Mean in Business—and How Do You Achieve It?
There are some words that just roll off the tongue in business. Words like “unique” and “tailored” seem to apply to almost every service company, regardless of what they actually do. Phrases like “pushing the…
Offering Retirement Plans for Your Employees
The number of small businesses operating in the US is growing fast. Small businesses employ 47.5% of American private-sector workers, and that number keeps increasing as more people move away from corporate life. Although small businesses are…
5 Trends That Will Shape the Future of Customer Service
Business owners can make every customer interaction meaningful and memorable by taking advantage of emerging technologies. Customer experience (CX) is a top concern among leading organizations. Enterprises that know-how to deliver a remarkable CX boost…
Don’t Believe the Myths Around Director’s and Officer’s Liability
Whether your business is at either end of the scale of being a small or a large corporate, each faces potential risks, regulations and litigation. Director’s and Officer’s liability insurance (D&O insurance) provides financial support…
3 Considerations When Hiring Your First Employees in an LLC
As an entrepreneur or small business owner, you’re always striving for growth and success. It’s part of the game for you. When you’re working, you’re always thinking ahead to the next big choice, or amazing…
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