Why You Need Interns, and Why You Should Pay Them

What do Bill Gates, Steve Jobs, Ursula Burns, Tony Adams, and Andrea Jung have in common? Believe it or not, they all got their start as interns.

Come Sail Away from Competitors with Customer Service

This weekend I took a stroll down memory lane at a fantastic Styx and Foreigner Soundtrack of Summer concert. What was interesting to me from a business and customer service standpoint was the many ways the audience was involved in the concert.

How Easy Do You Make it for People to Complain?

I visited a local Walgreens yesterday morning and witnessed two very different customer service experiences. One was excellent, and unfortunately, one was crummy.

Objects May Be Closer Than They Appear!

I'm sure that there's an expectation among your peers that your business will continue to thrive. Truth is, you're doing quite well, by doing the things you do the same way you've been doing them since you first put your shingle out.

Policies That Work Against Great Customer Service

So many times, businesses establish policies that work for them but penalize their customers. Now go out and make sure you do not have any policies that seem like they are serving your business but are really reducing your sales and diminishing the quality of customer service you provide.

Nothing Small About Big Data’s Potential

Nowadays, both small and large businesses have large amounts of data to manage and analyze, and some companies are finding it difficult to perform this task effectively with traditional data management tools.

Stats and Rankings on Schools Teaching Entrepreneurship [Infographic]

Notice the huge increase in the number of institutions offering courses on entrepreneurship. The question it asks—can schools teach entrepreneurship—isn't one to be answered with statistics and rankings. Of course that takes a qualitative answer, sifting through what elements business schools can teach and what elements business schools don't teach.

How to Save Money with GPS Fleet Tracking

For a small business or startup that relies on a fleet to deliver its product or service to its customers, cutting fleet management and operation costs can be one of the quickest ways to boost profits.

Will I Benefit from Offering Health Insurance?

Since the Affordable Health Care Act took effect, more small businesses are now required to provide health coverage for their employees. As competition grows in nearly every area for small businesses, having a drawing card like great health benefits can bring in the best employees that might not look at smaller companies otherwise.

Customer Experience Lesson from a Superstar Athlete

Recognized as one of the greatest basketball players to ever play the game, Earvin "Magic" Johnson is also successful in business, perhaps even more so. He is known for guiding typical suburban businesses into urban America.

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