Employee turnover is expensive. Human research professionals estimate the cost of turnover ranges from 50 to 200 percent of an employee’s annual salary. Furthermore, an employee resignation can impact the morale and productivity of your remaining team members.
Every entrepreneur I know is short on resources, including time, money, and skills. The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often.
If you’re about to take your startup company into the new frontier, then you need to have the reassurance of small business insurance on your side. The business world can throw just about anything your way, especially if you’re running a new small business, which is why it’s important to have insurance coverage.
A business’ reputation affects its success in so many ways. Employees want to work for a company that has a great reputation just as people want to buy from one. The best companies understand their reputations are among their most valuable assets.
Interested in boosting customer service at your small business? If so, the first thing you need to do is ask yourself how well your team executes it. Spend some time on the floor, investigate weaknesses, highlight strengths, and devise a strategy for improvement.
The experts at Software Advice, an online resource for customer service software buyers, recently compiled a summary of customer service certifications that can be obtained by service professionals. As is true with any profession in a highly competitive job market, certifications can give a job seeker an advantage over their competitors.
Small Biz Club is the premier destination for small business owners and entrepreneurs. To succeed in business, you have to constantly learn about new things, evaluate what you’re doing, and look for ways to improve—that’s what we’re here to help you do.