Is Customer Loyalty the Same as Retention?

Loyalty looks at building a relationship between a business and its customers. On the other hand, retention is about customer preservation.

8 Deadly Wastes That Every Entrepreneur Must Avoid

Every entrepreneur I know is short on resources, including time, money, and skills. The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often.

6 Steps for Improved Customer Relations Management

Customer service in today's world includes reliance on technology for your customer relations management, and a good VoIP business phone systems are essential for efficiency.

6 Ideas for Boosting Customer Service at Your Small Business

Interested in boosting customer service at your small business? If so, the first thing you need to do is ask yourself how well your team executes it. Spend some time on the floor, investigate weaknesses, highlight strengths, and devise a strategy for improvement.

Why Business Insurance is a No-Brainer

If you're about to take your startup company into the new frontier, then you need to have the reassurance of small business insurance on your side. The business world can throw just about anything your way, especially if you're running a new small business, which is why it's important to have insurance coverage.

Reputation Risk

A business' reputation affects its success in so many ways. Employees want to work for a company that has a great reputation just as people want to buy from one. The best companies understand their reputations are among their most valuable assets.

Certifications to Build Customer Service Skills and Careers

The experts at Software Advice, an online resource for customer service software buyers, recently compiled a summary of customer service certifications that can be obtained by service professionals. As is true with any profession in a highly competitive job market, certifications can give a job seeker an advantage over their competitors.

Common Legal Mistakes for Small Businesses

Regardless of the size of your company, the legal aspects of your business are critically important. Unfortunately, many small businesses fail to heed this salient fact, leaving them dangerously vulnerable and subject to serious legal exposure.

Sweat the Details

Details are so important when running any business. If you are not managing every minute detail, critical things end up falling through the cracks.

Growing Manufacturing Through Quality Processes

Everyone knows what ISO Certification is, or at least understands what it means in concept. However, while ISO Certifications garner alot of attention, the real work of improving quality in manufacturing comes in the adoption of quality processes such as Six Sigma and APQP.

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