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“How was everything?” Not a Great Customer Service Question!
“How was everything?” Have you been asked this question by a hotel front desk clerk, a server at a restaurant, or a car salesman after a demo ride? How likely is it that your response is either true or complete?
Growth Comes from Entrepreneurship
There is no country in the world where the culture of entrepreneurship is more central to life for millions of people than the United States. Think of the greatest innovations of the past century, and beyond. How many of them came from the United States?
Customer Service Must Be Judged on a Relative Basis
So many firms are starting to understand just how important it is that they know how their customers evaluate the customer service that they provide. It seems like every day we all get multiple inquires about the quality of service which they rendered.
OnTheRadio Transcript, Interview with Tim Berry
“I think there is a link from the late 60s all the way through to the amazing explosion of possibilities we have with social media today. Bill Gates was like 18 when he did the early version of Microsoft. And the changes in society made that more feasible, compared to the 50s.”
Why Entrepreneurs Deserve a Week to Themselves
Maybe all you entrepreneurs of the world have been too caught up in checking off your end-of-the-year to-do lists, or have been too busy burning the midnight oil every night in the office in preparation for Black Friday and Cyber Monday, but we are currently in the midst of National Entrepreneurship Week!
10 Alarming Signs That Your Business is in Trouble
My grandfather delivered milk by horse and cart. Clopping hooves, the clink of bottles and the promise of daily delivered fresh milk is now but a faint memory. It was his life and business. Large supermarket chains have claimed his job.
Get Your Business Legal Ready for 2014
We’ve entered the home stretch of 2013 and the holidays are in full swing. The next few weeks will be hectic for everyone, but particularly for small business owners as it is easy to get overwhelmed this time of year. It’s time to take a moment to stop and make sure your business is “legally fit” for 2014.
Small Businesses Should Consider International Expansion
Just because you are a “small business” doesn’t mean you shouldn’t be thinking big. Your plans for expanding your enterprise may include opening a second location a few miles down the road or increasing your product line, but you should also consider how you can take advantage of the global marketplace.
How to Make Your Small Business Better by Outsourcing
What small business owner has not wished for an extra pair of hands or more hours in the day? Outsourcing can have very positive effects on your business’s revenue, and your work-life balance.
Why Failing Can Be Good
Over the years, I’ve had multiple businesses fail on me. But for every failure, I’ve gained priceless knowledge and insight which has helped me in my next venture. The key is to not give up. Keep yourself motivated and focused as you push on to your next venture.
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