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Are National Retailers Outpacing Locals on Customer Service?
The folks at at Software Advice—a free resource for customer service technology reviews—just concluded a six-month project called “The Great Retail Experience Race: Local vs. National.” The research was designed to compare the customer experience of five small retailers and five comparable national chain stores.
5 Ways to Show Your Customers That You Value Their Business
Customers like to feel appreciated. Chances are you have one—or probably several—competitors that can do exactly what you do. One of the keys to brand loyalty is to let your customers know you care.
Things to Consider About Telecommuting
While there are many potential advantages to telecommuting for your business’s employees, there are also many things you need to consider and work out before setting up any arrangements. These include both personal and technical considerations, and will go a long way toward determining whether telecommuting is a good option for your employees.
32 Ways to Grow a Business
While there are only four primary strategies for growing a business, there are literally dozens of different techniques you can use to implement these four strategies.
4 Steps to Take Before You Hire a Subcontractor
Your favorite customer calls you and wants you to complete a job. You have a dilemma—you can’t complete it in a timely manner, but want to keep this client happy. Hiring a subcontractor may be a great solution to your problem. But before you hire Mark or any other contractor, follow these pointers.
Employment Practices Liability
While many business owners take the time to protect themselves and their businesses from outside risks, these are not actually the largest risks you face. In most cases, you are far more likely to be sued by an employee than an outsider.
9 Habits That Work for Trump and Branson & Can Work for You
There are entrepreneurs, and there are successful entrepreneurs. If you want to be in the second group, there are certain habits and practices you’ll want to begin incorporating right now.
Are You Ready for Crisis Communication?
Being hit by a natural disaster (tornado) and man-made disaster (fire) within a two month period will get you thinking about crisis readiness! Having survived the aforementioned events without more real pain than insurance company and contractor frustration, I am quite aware of how much worse things could have been for our family and for my business.
Advantages of Telecommuting
For some companies, telecommuting can be a beneficial option. In a telecommuting arrangement, you use telecommunications technology in place of the commute back and forth to the office. It usually involves working from home, although it might also mean using a satellite office.
6 Acts to Keep the Focus on Urgency vs. Emergency
In business and startups, a “sense of urgency” is a good thing. Yet many entrepreneurs confuse this with a “sense of emergency,” which insidiously saps the life from their business.
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