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Proactive vs. Reactive Customer Service
In preparation for a presentation to a client recently, I was asked to stress proactive vs. reactive service. They complimented their account reps on being very good at reactive, but saw the need to go to the next level and be more proactive.
What To Do When a Disgruntled Employee Has Access to Important Info
Dealing with a disgruntled employee is never a fun experience, and there are steps that need to be taken to ensure that no confidential information finds its way into the wrong hands.
Time for Your Kick Finish
We all know the concept of a kick start. An extra effort to get the machine going. Then again, there is the kick finish too, although we don’t put it in those terms like we do a machine we do talk about a “kick” at the end of a running race. That extra effort to dig just a bit deeper and drive toward the finish line. NOW is a good time for YOUR kick finish.
Don’t Set Customer Expectations You Can’t Meet
Interactivity is one of the benefits of the web, and most people assume their questions will be answered in a timely fashion—usually not more than 24 to 48 hours.
Minimum Auto Insurance Requirements for Your Company Vehicle
Providing vehicles for your employees is one of the best perks you can offer. Of course, providing company vehicles means insuring those vehicles, and doing that can get complicated.
5 Steps to Customer Service Glory
Sadly, the personal touch customers want—and deserve—is often lost in the daily grind of doing business, especially in larger companies. Too often the leaders do not model the very behaviors they expect from their teams.
Your Character Traits Need to Match the Job
Assessing characteristics of a current employee or a potential employee and matching their character with a suitable role within your company is not only vital to the success of your employees but also your business.
Freelancers are the New Entrepreneurs for Services
You don’t need to invent an innovative product to be a real entrepreneur. Self-employed services specialists are just as important, and most often operate remotely (from anywhere in the world) in this age of the Internet. Many of these new entrepreneurs were regular employees a few years ago, focused on a skill specialty. They are not the generalists required for new product startups.
Drafting is a Great Concept for Business
Being in the lead position does have its benefits. You garner market share and name recognition, both of which are so important. The more you have of these two elements, the greater the probability that you will stay in the lead.
Social Media Strategy Drives Employee Engagement
If company leaders are NOT blogging and tweeting about the values of your business, how could you expect front line staffers to do so? It is surprising, then, that only 6% of businesses active in social networks are using it to motivate existing employees.
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