Run and Grow
What You Can Learn from the Failures of the Pharaohs
If you want to walk the shortest path to frustration and failure, short-change training. No one in the world today, even the Egyptians themselves, really know how to build a pyramid like they did during…
How to Simplify Your Commission Structure
Is your commission structure so complex that even you must have help understanding it—and calculating a commission on a pending bid? Sales people are incentivized by money. They usually are able to calculate what’s in…
EEOC Reports Updated Sexual Harassment Prevention Strategies for the Workplace
In June of this year, the EEOC published a report which concluded that sexual harassment prevention efforts in the workplace are failing and need to be updated. The EEOC’s Select Task Force on the Study…
Should You Hire the Person or the Degree?
With only 60% of college students saying they feel prepared for the workforce and only 23% of employers agreeing, it’s probably a wise idea to focus on more than just the college degree when hiring….
The Top Customer Experience Lesson from Hawaii
If you’ve ever been to Hawaii, you’ll totally “get” this post. And, even if you haven’t, read on to discover the top customer experience strategy they use in the Hawaiian Islands. I just returned from my…
No Need to Overreact About Automation Replacing Jobs
Experts estimate that 35% of the jobs of today will be eliminated within the next 20 years. The industrial age is coming to an end, and being replaced by the technological age. For many businesses,…
5 Steps to Turn a Negative into a Positive Customer Experience
A negative experience often means the customer goes elsewhere with their business—and often they tell their friends. So each lost customer means more than just their lost business, but it results in lost business from…
How to Know When It’s Time to Fire an Employee
Deciding when it’s time to fire an employee isn’t an exact science. Occasionally a burst of outrageous behavior will make the decision obvious, but that’s seldom the case (fortunately!). Putting the issue in a broader…
Turning Support into a Strategic Resource for Your Business
In traditional business, customer support teams focus solely on satisfying the customer. They enable a pain-free, enjoyable customer experience while sales and marketing teams drive home revenue and create new customers. Right? Not so fast….
What Designers and Marketers Can Learn from Pixar
Pixar is a renowned computer animation film studio that has captured hearts around the world ever since they released their first feature, Toy Story in 1995. How do they do it? Recently, Seer’s Creative Team went on…
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