Run and Grow
Good Answer! Responding to Customer Compliments
If your front line customer service staff is doing everything right, then they will likely receive customer compliments. Woo HOO! What a customer service representative says in response to a compliment may be as important…
The Future of Personalization
If you haven’t been thinking about the future of personalization, you should. The CMO Council released a fascinating study, looking at how marketers are viewing/using personalization and what that means for all of us down the…
7 Productivity Hacks for Small Business Owners
Productivity is vital for the growth of any company. With a limited work force and budget constraints, it is essential for small business owners and managers to leverage the best out of their resources. Keeping…
Is Your Small Business Ready to Adopt Facebook at Work?
The question of whether instant messaging and social media in the workplace are productivity killers or loyalty enhancers has been an intense topic of debate for the last several years. As 2016 rolls in, Facebook, the social…
7 Tips to Continuously Improve Your Customer Experience
Every company claims to provide good customer service. If you do the same, you are just one of many vying for your customers’ business. If you want to break through and truly show you are…
8 Myths That Can Inhibit Innovation in Your Business
Starting an entrepreneurial business, or maintaining the competitiveness of a mature business, requires innovation. Yet everyone I know seems to have a different perspective on what constitutes real innovation, and why is seems to happen…
How to Keep Customers from Falling Through the Cracks
If you’ve put in the work to get a customer to commit to your business, the last thing you want to do is lose them because of poor communication. A customer falling through the cracks…
Seth Godin Was Wrong: The Trouble with “Remarkable”
Seth Godin is a pretty smart guy. He invented permission marketing, popularized tribes, and taught us how to become the linchpin of our professional environments. He also reinvented book publishing with the Domino Project. Among his many good ideas is…
How Have You Helped Your Customers Improve Their Outcomes?
At the end of the year, there’s always a huge intensity of activity. A lot driven by the various holidays we celebrate, a lot driven by year end (or quarter end), and some driven by…
How to Outwit Your Smartest Competitors
Let’s face it. There aren’t many stupid people running Fortune 2000 companies. At the same time, I know plenty of ridiculously successful entrepreneurs who studied beer, pizza and the opposite sex in college. (Sorry, Mom and Dad.)…
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