Run and Grow
Protect The Financial Health of Your Small Business with These Vital Documents
As an entrepreneur, you have a wide range of responsibilities and tasks to look after on a daily basis, from product or service development and staffing, through to sales, marketing, customer service, and more. One…
Your Customer’s Tennis Ball
My friend, branding authority, and Certified Go-Giver Speaker, Bill Ellis emailed me a great poster that showed a photo of some dogs—apparently at a museum for those of the canine persuasion—staring intently at a painting of a…
6 Valuable Tips to Improve Customer Service
There are many different aspects of your role as a customer service representative, regardless of whether it’s face-to-face or on the telephone. Understanding some of the key tips that improve customer service will enable your team to do…
Whoa. Wow! Hmmm. Yes! (How Steve Jobs Got It Right)
Credit Dr. Mark Goulston with this headline. Mark teaches that there is a process to innovation that can be summed up with these four words. In fact, he states, that’s exactly how Steve Jobs described…
When It’s Time to Expand Your Business
If your company has seen consistent success for years, and the space you have just isn’t cutting it for all the customers lining up at your door, it may be time to expand your business….
7 Things NOT to Do When Managing External Customers
“Without customers, your [small] business would not exist. It’s that simple. Your business success and longevity depend on acquiring and retaining its target customers. You can’t do so without developing and maintaining a customer-centric mindset.” (Beyond…
Lights-Out Manufacturing: Future Fantasy or Good Business?
“Naturally, Man should want to stand on his own two feet … but how can he when his own machines cut the ground out from under him?” So states the teaser for Philip K. Dick’s…
How to Grow Your Business While Making a Difference
This year, the media has unearthed a lot of unscrupulous and unethical business tactics by large corporate entities and household names many of us know. This is alarming, and it also raises the question: is…
5 Reasons to Offer Your Newly Hired Employees a Pre-cation
You may be staring blankly at your screen, wondering what a “pre-cation” is. The simple answer is that it’s a paid vacation you provide to your new employees before they actually join your team. That’s…
Your Customers Are Telling You, “WIW WIW WIW!”
Customer empowerment is moving so fast nowadays that many of us are running to just catch up. Yet if we don’t or can’t, it is a sure thing that someone else will. Blame the Internet…
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