Too many entrepreneurs confuse actions with momentum and results. We all know someone who repeatedly tells us how "busy" they are, when it's hard to see what they get done.
There is no real business opportunity without risk. Serious entrepreneurs know that, but too many "wannabes" still fall for that elusive dream of a get-rich-quick scheme with no risk.
No such thing as a free lunch? Not true when you're an employee of Twitter, Facebook, Eventbrite, Google, AirBnB, or Zynga. As you can see in this infographic put together by the team at WhoIsHostingThis.com, tech companies are redefining employee perks and corporate culture.
Owning a small business or start-up most likely means you're wearing many, many different hats. One minute you're the receptionist; the next the stock-boy; then, the delivery man; and the sales rep; and the human resource director, and on, and on, and on.
What sparks paradigm-shifting innovation in any business? It's a special mix of entrepreneur and company, regular in every respect except for having the courage and foresight to make an idea happen that was supposed to be impossible.
The bottom line is that to be the best place to buy you must be the best place to work. Here is your best tactic: Treat your employees the way you want your customers to be treated—maybe even better!
Most companies involved in retail or commercial sales are always looking for customer loyalty. It seems that companies often forget there is another side to loyalty. The other side of the relationship is being loyal to your customers.
There have been plenty of articles and advice columns written about the questions you should ask during an interview. But what about the questions you shouldn't ask?
We all resolve to do better in a New Year, but how many of us really make a plan? What if you had a concrete plan for customer service improvement for each month of the year?
Learning experiences are everywhere, and in customer service, you can learn from the bad experiences as well as the good. I had a bad experience the other night, while having dinner at a favorite restaurant.