Run and Grow
Avoid These Common Pitfalls When Making Bonus and Raise Decisions
As year-end rituals of handing out raises and bonuses near, it is important to know that it also is a time when you are framing the ethos of your business and anchoring your employees to…
5 Ways to Turn Indifferent Customers into Raving Fans
Providing good customer service just isn’t enough anymore, not with companies the world over clamoring for the dwindling dollars consumers spend. And heaven forbid your customer service should be classified average! That could, literally, be…
The Future of Work and Automation Will Kick-Start Jobs
It’s a question that’s been asked for well over 50 years: Are robots coming for your jobs? The thing is, the pundits declaring that automation is a job killer are missing an important point. The world needs…
Profits Eat Innovation for Breakfast
Michael Porter said, “Culture eats strategy for breakfast.” This is the first thing that popped into my mind when I read Steve Blank’s HarvardBusiness Review article explaining why Jeff Immelt lost his job as CEO of GE. Steve…
Overview: The Gig Economy Worker’s Guide to Stability
While the link between the gig economy and the future of work is becoming stronger, the former is still in its infancy. Organizations and individual workers who have jumped onboard are likely to encounter growing…
4 Expansion Options to Achieve Success for Finance SMEs
The financial industry can be highly competitive almost everywhere in the world, but for SMEs that are successful and experience good growth there are plenty of opportunities to expand even more. However, it is important…
Why Cash is Only One Measure of Employee Happiness
In 1981, Herb Cohen wrote and published “You Can Negotiate Anything”, an excellent guide to great negotiating. I’ve read and reread the book a number of times and find myself using the techniques often in…
How to Save a Relationship with a Customer When Things Go South
Sometimes, being an entrepreneur isn’t all it’s cracked up to be. When I left my 9-5 job, it was to pursue the ultimate freedom of self-management. I became the boss, and that meant the power…
It’s Time for a New Way of Thinking About Business
Large corporations and conglomerates, the engines of growth and vitality in the twentieth century, have lost their edge and their image. They have proven themselves unable to innovate, and they have lost more jobs than…
You Are What You Measure
Back in the good old days, measuring your business outcomes and the impact of marketing on those outcomes was a challenge and at best, imprecise. Today, we have the opposite problem. Thanks to the web, Google…
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