Leadership
How to Undermine or Reinforce Your Corporate Culture
Ever had a manager who hung those motivational posters around the office, spoke of “pushing together,” or “you’re empowered to give great service”—and then acted at least once in complete disregard of those statements? You…
7 Tips to Ask Better Questions
Regardless of your role or circumstance, asking great questions is a fundamental way to up your communication skills. A great question has the power to shift the dynamic of a conversation, help you gain clarity…
Boost Your Brand Image with Better Eco-Credentials
When it comes to sustainability, businesses are beginning to realize that there’s much more to going green than simply slapping an organic label onto products or using a few happy animal images in their branding….
The Tyranny of the Urgent
I have a somewhat unusual combination of education and job experience. I think I am one of the few college professors who have worked in industry as a service manager in a line management position….
How to Be a Great Coach: 3 Keys for Leaders
What does coaching have to do with leadership? Everything. Years ago, as a new leader (a.k.a. manager), I was responsible for a team of people and a pile of targets. There was so much I…
Want Higher Productivity? 5 Steps to Building a Success-Driven Culture
Productivity is not just about delivering services and goods at the lowest possible cost. Productivity in today’s competitive marketplace involves giving sincere attention to quality and factors in the unique needs of your customers and…
Top 5 Trade Industries Predicted for Future Growth in 2020
People are becoming more and more aware and conscious of their environmental impact in everyday life. Households across the country are trying new systems and changing the way they do things to reduce their environmental…
What is the Real Goal for Our Management and Company?
Often, we joke together as managers of companies or of people that our goal is “world domination” or “to crush the competition.” But no matter how stated, the primary goal of an enterprise is to make…
8 Steps Every Leader Must Take to Deal with Setbacks
As a business owner in this age of rapid technological change, with the surge of worldwide competitors, setbacks and adversity are virtually guaranteed. Based on my years of experience mentoring and advising entrepreneurs, you need…
Over-Promoting Employees: Recalling the Peter Principle
Remember the Peter Principle? Funny how good messages come back in new forms after years of languishing out in the ether. Dr. Laurence J. Peter in The Peter Principle: Why Things Always Go Wrong wrote in the…
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