We are most effective in coaching when we are focused on an observable behavior. That is, “I observed you doing this…” “When this happens, you tend to do…” “What would happen if…” Observable behaviors critical to effective coaching. They provide the context for the conversation. But observable behaviors have a shelf life, or use by […]
People Skills
4 Innovative Alternatives to Team-Building Exercises That Stimulate Collaboration
No matter what sort of business you run, your workers are going to be the lifeblood of your brand. You need to encourage them to work together in order to reach goals and create a good customer support network. To get your employees working together effectively, it’s time for you to initiate some team building […]
The Secret to Managing Workers with PTSD
Stress in the workplace is common, everyone undergoes some form of stress whether it be trying to hit a deadline, worrying about dealing with a particular customer or facing employees in a meeting. Helping workers manage stress is key for management success, but when a worker has PTSD, a different approach is needed. Statistically, 3.5% […]
Lunch with Your CEO? Here’s How to Prepare
Depending on the size of your organization, you may not have spent much (if any) time with the CEO, especially if you’re new. But in most small businesses, the CEO is right there in the mix, helping with various day-to-day projects to ensure that the business runs smoothly in addition to generating big-picture growth. If […]
Are You a Remote Manager? A Good One?
Are you a virtual manager? Can you be effective if you are a “virtual” manager, commuting from home or a home office and being with your employees only part time? Measuring your performance In a virtual environment, people measure you mostly by your actions, and remember only the most recent good work you’ve done for them […]
The 8 Most Disgusting Co-Worker Habits
Let’s face it: each of us have our own disgusting habits that we probably don’t even realize infuriate the people around us. Whether it be picking our nose, cracking our knuckles or chewing our pen, our co-workers are best placed to pick up on whatever these habits might be; after all, they are the people […]
Effective Guide for Spotting a Bad Project Manager
Good project managers can make a world of difference in a business. Projects will run smoothly, teams will work together effectively, and productivity will improve as time moves on. The problem is not all project managers are good; some of these people are just bad at their jobs. These individuals may cause more chaos than […]
7 Guidelines for Picking Business Battles You Can Win
Many entrepreneurs are not prepared for conflict, or actively avoid it. Their vision, passion, and focus are so strong that they can’t imagine someone disagreeing, much less fighting them to the death. But the reality is that startups are composed of smart people, with emotions as well as intellects, working in close proximity under much […]
Leadership is Not About “Monitoring”
Too often when I speak to sales managers, they focus on “monitoring” their sales people. They constantly focus on: Where they are on MTD, QTD, YTD numbers? Do their pipelines have the right volume/velocity of opportunities? Are the sales people hitting their goals on prospecting calls, customer meetings, and so forth? Are they keeping CRM […]
5 Keys to Boosting the Performance of a Business Team
It takes an effective team to attract and serve a community in business these days. With real-time online reviews and feedback via the Internet, and instant relationships via social media, a voice from the top that is inconsistent with what is heard from the firing line defines a dysfunctional and noncompetitive company for today’s customer. […]
