Why Customer Service Scripting IS Necessary

There has always been a debate on whether customer service scripting will make customer service representatives sound too mechanical and less spontaneous. A recent...

How to Attract Talented Engineers to Your Fledgling Business

Getting a fledgling business off the ground requires capital and talent. Hiring talented engineers to work at a startup can seem next to impossible,...

Logical Logistics: How to Get Your Products Where They Need to Be

Logistics is one of those essential business aspects where poor performance can result in a huge waste of profits. Establishing measurable value is critical...

New Manufacturing Jobs Require New Manufacturing Skills

Making spare parts doesn’t sound like ground zero for a technological revolution. But at a time when the entire manufacturing workforce is bracing itself...

But Can I Trust You?

I can’t guess how many times I’ve written about trust over the past ten years. I’ve talked about the importance of the know •...

6 Ways to Think Outside the Box for Customer Service

Small business owners have to be mindful of their customers. If they provide poor customer service, they will lose valuable business. If they neglect...

Become a Consumer Customer Service Expert

​Customer service failures have captured the headlines in 2017. As such, companies are becoming ever more aware of how their brand reputation is linked...

7 New Business Realities Challenging Every Business

Even small business have a global reach these days, thanks to the Internet. Thus every entrepreneur and business owner needs to see their market...

The Importance of Instant Gratification in Customer Service

We live in a world where we expect almost instant gratification in most things. Whether it’s social media feedback, sandwich delivery, or an Amazon Prime...

6 Types of Insurance Your Small Business Should Have

Are you covered? When a business owner starts a business then from the very first day, he put himself at specific risks. So it’s...

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