Run and Grow
Outsourcing to a Call Center: How Will This Profit Your Business?
It doesn’t matter if you own a product-based company or a service-oriented business; what matters is that you established an important objective, namely providing excellent customer satisfaction. Over the years, you implemented different solutions in…
Can Your Lawyer Destroy a Good Business Deal?
Over the years in business and as a member of over forty boards, I have received good advice from corporate attorneys and on occasion bad advice as well. There is a line that should be…
7 Groups of Difficult Customers Test Every Business
Have you ever noticed that some of your business owner friends get all the bad customers, and yours all seem fairly reasonable? Or is it the other way around? I’m always amazed that, in my…
CSAT vs CES: Does It Matter?
Many commercial businesses that provide after-sale services seek ways to improve customer loyalty through their customer service organizations. In addition, companies want to utilize their resources as productively as possible. Since there are many dimensions…
Want to Change the World Through Innovation in Engineering? Use a Proven System
As someone who has worked in Silicon Valley for 20-plus years, you might expect me to tout the computer as the greatest engineering innovation of all time. But even after decades working in the cradle…
10 Body Language Signals to Watch for in Every Interview
Interviews are hard. Misjudging a candidate could mean the loss of skills vital to your company or possibly hiring the wrong person. And with an average price tag of $4,000 to simply recruit, hire and train someone,…
Your Product’s Supply Chain Hits More Countries Than You Realize
With the world becoming more connected, it’s time to think big, even if you’re a small business. Importing can allow businesses to keep costs low while maintaining quality, whether it be importing raw materials or…
9 Beautiful Questions Will Validate Your Innovation
The entrepreneurs I see are always talking about “disruptive innovation” ideas, but the plans I read are more often linear extensions of a current hot offering, like one more social network with the best of…
The Growth Secret: How to Stay Six Steps Ahead of Your Competition
Here is a fact that the best leaders understand but everyone else wrestles with: Innovation needs to be countercyclical. The best time to create the next big thing is when things are going well, not when you…
5 Trends to Watch for Green Construction Technology
The volume of construction output worldwide is projected to grow by 85 percent by 2030. This puts the global construction industry in a challenging position: It will have to meet increasing demand even as the world faces…
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