Posts Tagged ‘Feedback’
Help with Yelp: Responding to Negative Reviews
67 percent of users are influenced by online reviews when making a purchase (Moz). Customers rely on reviews to find brands that will provide them with the best – product, service, experience, you name it! Taking the time to communicate with both satisfied and dissatisfied customers is extremely important via review and social mediums, particularly on Yelp. Yelp reviews…
Read More5 Crucial Ways to Grow Your Small Business
Are you a small business owner? If so, you’re probably doing your level best to keep your customers happy and find ways of earning new ones, right? Well, there are a number of ways you could go about enhancing and growing your business. Regardless of whether you view success by looking at your profit margins,…
Read MoreStrong Cultures Welcome Dissent
In Adam Grant’s fantastic (like, “beyond-words fantastic”) new book, Originals: How Non-Conformists Move The World, Chapter 7 includes the story of Ray Dalio, billionaire founder of the venerable investment firm, Bridgewater Associates. I was excited to see that. In one of my books I quoted Mr. Dalio, as much a philosopher as a successful business person, as saying, “I believe that the…
Read MoreHow a Good Leader Can Become a Great One
Truly excellent leaders are developed over time, and while high-quality leadership training will provide someone with all of the necessary tools to succeed, development is a continuous process. In fact, even a team leader with 10 years’ worth of experience should want to improve and evolve in order to reach the next level. So when…
Read MoreAre You Treating Your Employees Like Children? Should You?
I like to treat employees like children! Before you start calling me names, let me explain. When we teach children a new skill, we don’t wait until they perfect it before we acknowledge their success. We praise them for each step they take as they progress towards their final goal. For example, when a baby starts to…
Read MoreWhat to Do When Your Business Gets a Bad Review
With the evolution of multiple online review opportunities, the power balance between businesses and their customers has shifted. Customers now have the final word, and often their comments show up front and center when someone searches for a business. Websites like Yelp even have mobile apps that allow users to leave reviews instantly, while they’re still at the…
Read MoreLeadership Skills: How to Provide Corrective Direction
When discussing the “How to’s” of building an engaged culture, we hear lots of talk about “reinforcing the positive” and “catching people doing things right,” but what happens when people are doing things wrong and we need to provide corrective direction? Specific steps need to take place to get the person moving in the proper…
Read More5 Tips for Giving Constructive Feedback to Your Employees
Many managers cringe at the mention of giving feedback to their employees—most of them are usually trained to lead teams or manage resources, not give constructive feedback. This is a serious mistake that can cost a lot in the daily operation of a company. Managers who don’t know how to provide feedback to their employees…
Read More5 Simple Steps to Executing the Plan
How to Launch Your MVP Faster and Smarter
