Posts Tagged ‘Feedback’
How to Ruin a Great Customer Experience
It seems really ironic that organizations can take a great customer experience and convert it to an awful experience just by asking you about your customer experience. I wonder who talks to the customer experience experts to tell them about the experiences they create?
Read More Speak Up!
You need to communicate more. The people you work with and the ones who work for you want information, they want feedback. They don’t want to be left in the dark.
Read More How to Build a Culture of Trust
As a business owner, you have to see yourself as the quarterback. Engage with all employees — not just your “star players” — and work to build a trusting team. Your company’s success is built on this foundation of mutual trust.
Read More A New Way to Find Out Exactly What Your Users Are Thinking
One of the biggest startup-related lessons I’ve learned over the past year is that user feedback is essential to creating a successful startup. Too many entrepreneurs fall in love with their idea and end up spending thousands of hours developing a product that, in the end, doesn’t actually fit their customers’ needs.
Read More How the Internet Has Shifted Commerce into High Gear
With eCommerce sales on track for a 20% growth up to $1.5 trillion in 2014, it’s safe to say that the Internet has revolutionized the way we do business. Through the power of the web, a small business owner can reach entire countries, or, with the right logistics, the entire planet, using a single website.
Read More Where Do Leaders Come From?
If you want to grow your business, you must grow your people. In the small and mid-sized companies that I work with, there is—not always, but more times than not—a sizable gap between the CEO and his or her direct reports. It’s not a skill gap. It’s a leadership gap.
Read More Are You Making it Difficult for Your Customers to do Business with You?
Feedback from your customers is critical to the success of your business, but there are many things they are simply not going to tell you. Just because your customers are not saying anything about them does not mean they are not costing you business.
Read More Feedback is Your Brand’s Life Force
82% of customers research online before making a purchase. If you’re not actively seeking out and acting on customer feedback, you could be damaging your sales.
Read More How to See More Productive Smiles at Work
Most companies seem to have done a number of different employee surveys that have generated lots of data about what is wrong, and then they have done nothing with the data.
Read More Forget About Setting Goals. Focus on This Instead.
We all have things that we want to achieve in our lives—getting into the better shape, building a successful business, raising a wonderful family, writing a best-selling book, winning a championship, and so on.
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