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The Real Cost of Overtime
Whether you pay hourly or by salary, overtime is expensive and often not worth the expense. In most cases your employees should be able to complete their work in the 40 regular hours each week.
Different Strokes for Different Customer Service Folks a Relationship Barrier?
If a brand is trying to attract loyal customers, how are they going to do that if customer service to customers who have not reached that point is less than “good?”
Entrepreneurs Must Not Confuse Action with Results
Too many entrepreneurs confuse actions with momentum and results. We all know someone who repeatedly tells us how “busy” they are, when it’s hard to see what they get done.
How to Balance Business Risk Versus Opportunity
There is no real business opportunity without risk. Serious entrepreneurs know that, but too many “wannabes” still fall for that elusive dream of a get-rich-quick scheme with no risk.
7 Insane Employee Perks at Tech Companies
No such thing as a free lunch? Not true when you’re an employee of Twitter, Facebook, Eventbrite, Google, AirBnB, or Zynga. As you can see in this infographic put together by the team at WhoIsHostingThis.com, tech companies are redefining employee perks and corporate culture.
Could a PEO Help You Grow Your Small Business?
Owning a small business or start-up most likely means you’re wearing many, many different hats. One minute you’re the receptionist; the next the stock-boy; then, the delivery man; and the sales rep; and the human resource director, and on, and on, and on.
8 Ways to Tell if Your Startup is Ready to Innovate
What sparks paradigm-shifting innovation in any business? It’s a special mix of entrepreneur and company, regular in every respect except for having the courage and foresight to make an idea happen that was supposed to be impossible.
Customer Service Must Be Deeply Rooted in Company’s Culture
The bottom line is that to be the best place to buy you must be the best place to work. Here is your best tactic: Treat your employees the way you want your customers to be treated—maybe even better!
Interview Questions to Avoid and a Safe Job Offer Letter
There have been plenty of articles and advice columns written about the questions you should ask during an interview. But what about the questions you shouldn’t ask?
Loyalty is a 2-Way Street
Most companies involved in retail or commercial sales are always looking for customer loyalty. It seems that companies often forget there is another side to loyalty. The other side of the relationship is being loyal to your customers.
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