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Small Businesses Should Consider International Expansion
Just because you are a “small business” doesn’t mean you shouldn’t be thinking big. Your plans for expanding your enterprise may include opening a second location a few miles down the road or increasing your product line, but you should also consider how you can take advantage of the global marketplace.
How to Make Your Small Business Better by Outsourcing
What small business owner has not wished for an extra pair of hands or more hours in the day? Outsourcing can have very positive effects on your business’s revenue, and your work-life balance.
Why Failing Can Be Good
Over the years, I’ve had multiple businesses fail on me. But for every failure, I’ve gained priceless knowledge and insight which has helped me in my next venture. The key is to not give up. Keep yourself motivated and focused as you push on to your next venture.
Time for Your Kick Finish
We all know the concept of a kick start. An extra effort to get the machine going. Then again, there is the kick finish too, although we don’t put it in those terms like we do a machine we do talk about a “kick” at the end of a running race. That extra effort to dig just a bit deeper and drive toward the finish line. NOW is a good time for YOUR kick finish.
What To Do When a Disgruntled Employee Has Access to Important Info
Dealing with a disgruntled employee is never a fun experience, and there are steps that need to be taken to ensure that no confidential information finds its way into the wrong hands.
Proactive vs. Reactive Customer Service
In preparation for a presentation to a client recently, I was asked to stress proactive vs. reactive service. They complimented their account reps on being very good at reactive, but saw the need to go to the next level and be more proactive.
Don’t Set Customer Expectations You Can’t Meet
Interactivity is one of the benefits of the web, and most people assume their questions will be answered in a timely fashion—usually not more than 24 to 48 hours.
Minimum Auto Insurance Requirements for Your Company Vehicle
Providing vehicles for your employees is one of the best perks you can offer. Of course, providing company vehicles means insuring those vehicles, and doing that can get complicated.
5 Steps to Customer Service Glory
Sadly, the personal touch customers want—and deserve—is often lost in the daily grind of doing business, especially in larger companies. Too often the leaders do not model the very behaviors they expect from their teams.
Your Character Traits Need to Match the Job
Assessing characteristics of a current employee or a potential employee and matching their character with a suitable role within your company is not only vital to the success of your employees but also your business.
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