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Can Psychometric Testing Help You Find Better Candidates?
There are two words that often strike fear into the heart of even the most well-prepared job applicant: Psychometric. Testing.
Stop Competing: Start Winning by Innovating II
In your business or your life, are you a competer or an innovator? No, “competers” is not a misprint. It’s an original term for those who reflexively compete rather than seek to gain a strategic advantage through innovation.
Make the Lost Week a Busy Week: Kick-Start Success for 2014
It’s known as the “lost week”—the week in between Christmas and New Years. Unless you’re in retail, chances are your business is almost dead during that week, so it’s tempting to take the week off.
Small Business Payroll: Mistakes and How to Avoid Them
Payroll Compliance is a challenge that many small businesses struggle with. Payroll done by business owners themselves mean that they need to have the know-how to comply with the Internal Revenue Service’s strict rules regarding accurate reporting & deposits.
What I Finally Got About “Unlearning”
Unlearning has become a popular concept recently. At first, I didn’t pay a lot of attention to it, I tended to think it a clever play on words. But over time, I’ve started to grasp the importance of “unlearning.”
5 Simple Ways to Increase Employee Productivity
There is an abundance of distractions that prevent employees from being as productive as possible. From cell phones to lack of motivation to employee discomfort, these distractions can cost your company thousands of dollars in wasted time.
An Update on Customer Rage
The WP Carey School of Business at Arizona State University has published the 2013 update of the customer rage study. The 2013 version is the sixth study wave. A general conclusion from the study is that if a company handles a complaint well, the customer is more likely to become loyal.
Tweet This: Social Networks Can Boost Your Customers’ Experience
Today, your customers connect and network through social media to get information, express opinions, and share advice. Many companies do so as well. But very few understand the premise that makes a no-profit, low-revenue firm like Twitter worth as much as an asset-rich powerhouse like WellPoint.
Easy Tips for Customer Service on Social Networks
All businesses are seeing a shift in customer service to the Internet rather than the phone or in-person. Small businesses in particular may see this shift as a positive.
Customer Congruency: What Are We Promising Our Customers?
As a business, we try to get our customers to perceive us a certain way. In the end, the customer determines if we have succeeded. What promises are we making to our customers?
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