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8 Ways to Tell if Your Startup is Ready to Innovate
What sparks paradigm-shifting innovation in any business? It’s a special mix of entrepreneur and company, regular in every respect except for having the courage and foresight to make an idea happen that was supposed to be impossible.
Customer Service Must Be Deeply Rooted in Company’s Culture
The bottom line is that to be the best place to buy you must be the best place to work. Here is your best tactic: Treat your employees the way you want your customers to be treated—maybe even better!
Interview Questions to Avoid and a Safe Job Offer Letter
There have been plenty of articles and advice columns written about the questions you should ask during an interview. But what about the questions you shouldn’t ask?
Loyalty is a 2-Way Street
Most companies involved in retail or commercial sales are always looking for customer loyalty. It seems that companies often forget there is another side to loyalty. The other side of the relationship is being loyal to your customers.
A Step a Month to Better Customer Service
We all resolve to do better in a New Year, but how many of us really make a plan? What if you had a concrete plan for customer service improvement for each month of the year?
A Bad Customer Service Example Set by a Manager
Learning experiences are everywhere, and in customer service, you can learn from the bad experiences as well as the good. I had a bad experience the other night, while having dinner at a favorite restaurant.
5 Things That Are Keeping Your Business from Being More Efficient
Are your profits falling? Are your employees disengaged, unproductive or unhappy? Sometimes it is tough to pinpoint exactly what is draining time or resources for your company.
5 Ways to Weed Out the Wrong Candidates
Are you in the process of hiring more employees for your company? Recruiting and interviewing candidates is a long and tedious process, but if you can perfect the hiring formula, your business can flourish and enjoy unprecedented success.
Can Psychometric Testing Help You Find Better Candidates?
There are two words that often strike fear into the heart of even the most well-prepared job applicant: Psychometric. Testing.
Stop Competing: Start Winning by Innovating II
In your business or your life, are you a competer or an innovator? No, “competers” is not a misprint. It’s an original term for those who reflexively compete rather than seek to gain a strategic advantage through innovation.
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