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Home / Archives for Run and Grow

Run and Grow

Writing an Effective Job Description

Dec 18, 2012 By Rick Gossett

Where do you begin when you want to write an effective job description—how do you even start? By following an orderly approach, you’ll be able to create descriptions even the first time. Then you’ll be able to use them to benefit your company, both in hiring and in evaluating existing positions.

Filed Under: Human Resources Tagged With: Communications, Hiring, Human Resources, Managing Employees, Writing Effective Job Description Hiring Managing Employees Communications Human Resources

Employee Orientation and Training for Small Businesses

Dec 18, 2012 By Angela Cordle

Your business is only as good as the people you have in it. Successfully integrating new employees into the business will keep things going smoothly. Employee orientation and training programs are essential to maintaining your business’s mission and customer-oriented focus.

Filed Under: Human Resources Tagged With: Business Training, Employee Orientation Training Small Business Human Resources Managing Employees Hiring Business Training, Hiring, Human Resources, Managing Employees

The Pros and Cons of Hiring Independent Contractors

Dec 18, 2012 By Bill Wortman

You are looking for the best employees you can possibly find. For some business owners, using independent contractors is the best option. This guide will help you distinguish between contractors and employees, and break down the pros and cons of independent contractors.

Filed Under: Human Resources Tagged With: Hiring, Human Resources, Legal Issues, Managing Employees, Saving Money

Becoming an Employer

Dec 18, 2012 By Rick Gossett

Hiring your first employee is a big step for your business. It also means you have to deal with a lot of complicated regulatory requirements! This checklist of 10 items to do after becoming an employer comes from the Small Business Administration, and will help you keep your focus on your customers.

Filed Under: Human Resources Tagged With: Becoming an Employer Small Business Administration Regulations Hiring Human Resources Managing Employees Government Tax Preparation, Government, Hiring, Human Resources, Managing Employees, Tax Preparation

Why Do You Lose Customers?

Dec 18, 2012 By Harry Kierbow

You need to know what you’re doing right, but you should also know what you’re doing wrong; that’s the only way you can ever improve. A valuable resource is your ex-customers. Find out why they left and what you can do to resolve their concerns and problems they see.

Filed Under: Customer Service Tagged With: Communications, Customer Service, Relationships, Solving Problems, Tracking Data, Why Do You Lose Customers Service Relationships Solving Problems Tracking Data

Managing Customer Expectations

Dec 18, 2012 By Harry Kierbow

When a customer has a bad experience with your business, it has major consequences. One of the most common reasons customers are dissatisfied with a business is that they don’t know what to expect. If a customer doesn’t know exactly what you’re offering, it becomes hard to come away happy.

Filed Under: Customer Service Tagged With: Communications, Customer Experience, Customer Loyalty, Customer Service, Managing Customer Expectations Customer Service Experience Loyalty Value Word of Mouth Communications, Value, Word of Mouth

Competency Builds Trust

Dec 18, 2012 By Harry Kierbow

Relationships are built on trust. And trust, in turn, is built on competency. You can build trust—and then relationships—with customers by highlighting your knowledge and skill in your industry. Showcasing your expertise demonstrates how much you have to offer to customers.

Filed Under: Customer Service Tagged With: Competency Builds Trust Customer Service Experience Loyalty Relationships Linda Hill Kent Lineback, Customer Experience, Customer Loyalty, Customer Service, Relationships

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