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Operationalizing a Customer Service Culture
Building the ideal corporate culture doesn’t happen by chance. If you are a leader of a company or organization and you want to instill a customer service culture, how do you make it happen?
What Employment Laws Apply to My Company?
Employers are required to comply with numerous federal, state, and local employment laws. Certain laws affect virtually all employers, including but not limited to, the FLSA, IRCA, the OSH Act, and USERRA. Other laws, such as COBRA or FMLA, only apply to employers of a certain size. In this Tip, we provide a summary of some of the major federal employment laws based on employer size.
Popular Misconceptions of Retailing
Countless misconceptions exist concerning today’s retail industry, and we want to air them all out and explain why they’re false. When it comes to a misconception about the retail industry, it’s important to make sure that no information slips under the cracks.
To Hire or Not to Hire?
Adding employees not only allows for you to expand your business and cast a wider net for your products or services, but also allows for improved efficiency and a more well-rounded business overall.
Why Your Company Needs a Buy-Sell Agreement
Think about a buy-sell agreement as what you need in the event you want to buy out a partner or co-owner. Also, what will happen if a person who is part of the business heads off to what they think are greener pastures?
How to Avoid a Weak Brand in a Post-Patent World
Patents. They’re great things aren’t they? Have you given any thought to the day when that patent runs out? Maybe it seems so far away, that it simply isn’t on the radar.
Interns: “Do I Have to Pay Them?” and Other FAQs
Interns across the country will be joining the workplace this summer to learn new skills and apply what they’ve learned in the classroom. When they do, questions about how to structure the program, whether the intern is entitled to pay, and what records are needed to document the relationship often arise. In this Tip, we answer common questions about internships.
An Inside Look at Working at Apple
Jordan Price, a mobile designer at Apple, recently quit his job—a job many would dream of having. Well, perhaps not. In a blog post about why he quit, Price makes Apple seem like a pretty horrible work environment.
Adaptability the Key to Long-Term Survival
One thing we can be certain about is that nothing is certain—no matter how much we plan. While planning is critical and necessary, no plan is a guarantee.
A Basic Assumption of Customer Satisfaction: Reconsidered
One of the basic assumptions that have been considered sacrosanct is high levels of customer satisfaction lead to increased market share. Some recent research suggests that there this assumption may not be universally true.
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