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The Customer’s Taste Buds Are Always Right
When I tasted the Greenwich Pizza “Garden Delight” in the Philippines, my taste buds got a shock! The pizza was covered with sweet tomato sauce and the cheese on top was cheddar.
Make Your First Hire Your Best Hire
If you’re running your own business and finding there aren’t enough hours in the day to get all your work done, it may be time to hire your first employee. But for many business owners, that idea is daunting. What if you hire the wrong person?
How to Set Up a Chart of Accounts
Now that you know how to set up your accounting system and how to hire a bookkeeper, its time to learn about some bookkeeping basics. You may have been avoiding this for a long time, but its easier than you think!
5 of Steve Jobs’s Biggest Mistakes
It’s a great disservice to everyone, especially young people, that the stories that we often hear about the most accomplished entrepreneurs sound so effortless. Despite what we may have read, Steve Jobs was no different. Here are five of Jobs’s greatest mistakes, all of which history shows he ultimately learned from.
Payroll Cards: A Raw Deal for Employees?
Bad news for employers using payroll cards to pay their employees: A federal regulator is now saying employers can’t require employees to use them, and must offer an additional payroll option as an alternative, according to the Wall Street Journal.
Laziness and Apathy are Customer Service Killers
Most people in front-line customer service jobs want to work hard, be helpful, and take care of the customer. No matter what the reason behind bad incidents the really bad thing is that they can create a negative impression for the business. The customer experience is lost.
Salary vs. Hourly: How Are You Paying Your Employees?
What is the best way to pay the people who work for you? Should you pay them by the hour, or would putting everybody on salary be a better idea? There are benefits and drawbacks to both options.
How to Start the Bookkeeping Process
Even if you do hire a bookkeeper, you have to be able to give them something to work with. So here’s how you should think about starting the bookkeeping process.
Recognizing and Responding to Institutional Customer Complaints
An institutional complaint happens when a customer complains about the way you do business. Usually the complaint is issued to a front line employee who has no control over the concern identified.
How to Give Performance Evaluations and Employee Feedback
Feedback is an essential component of any organization, no matter whether it’s a big one or small one, as it enables workers and managers to understand what they are doing well and how things could be improved.
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