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Does Transparency Hurt Business?

I believe people want to know that those they respect and esteem are normal folks, just like they are. They want to know about their failures, their foibles, their unusual beliefs and interests.

Using an Employee Handbook to Define Company Policies

An effective employee handbook that lays out all of your company policies can be a great benefit to your small business. Although there’s no kind of legal requirement forcing you to develop a handbook for your small business, experts have found that companies with a handbook that spells out the company’s rules, policies, and procedures have a more productive workplace.

Basic Steps to Protect Your Invention

Once you’ve come up with a great idea for a product or service, it’s important to find ways to protect your invention. Not only do you want to make sure people know that it was you who invented the product, but you also want to prevent anyone else from copying your idea and profiting off of your ingenuity, cutting you out of the fruits of your labor.

Why Employees Need Guidelines, Not Just Rules

Rules are an essential part of any business. Rules are necessary to ensure we make intentional decisions. Rules are written to make sure people are treated equally and consistently. But it’s impossible to make rules to govern every possible scenario that may occur.

Are National Retailers Outpacing Locals on Customer Service?

The folks at at Software Advice—a free resource for customer service technology reviews—just concluded a six-month project called “The Great Retail Experience Race: Local vs. National.” The research was designed to compare the customer experience of five small retailers and five comparable national chain stores.

5 Ways to Show Your Customers That You Value Their Business

Customers like to feel appreciated. Chances are you have one—or probably several—competitors that can do exactly what you do. One of the keys to brand loyalty is to let your customers know you care.

32 Ways to Grow a Business

While there are only four primary strategies for growing a business, there are literally dozens of different techniques you can use to implement these four strategies.

Things to Consider About Telecommuting

While there are many potential advantages to telecommuting for your business’s employees, there are also many things you need to consider and work out before setting up any arrangements. These include both personal and technical considerations, and will go a long way toward determining whether telecommuting is a good option for your employees.

Employment Practices Liability

While many business owners take the time to protect themselves and their businesses from outside risks, these are not actually the largest risks you face. In most cases, you are far more likely to be sued by an employee than an outsider.

4 Steps to Take Before You Hire a Subcontractor

Your favorite customer calls you and wants you to complete a job. You have a dilemma—you can’t complete it in a timely manner, but want to keep this client happy. Hiring a subcontractor may be a great solution to your problem. But before you hire Mark or any other contractor, follow these pointers.

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