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The #1 Way to Happy Customers and Amazing Brand Experiences
Are your business or nonprofit customers happy? Do they toot your horn and contribute to your revenue? If not, perhaps you need to analyze why. How consistent is your organization with its customer touchpoints?
Does Your Business Have a Customer Culture?
The bottom line is that the customer experience continues to be validated as a significant indicator of a company’s success or failure. These seven factors are key components for describing how well the company’s culture is tuned to their customers.
The Legal Side of Your Website
Understanding what information your website needs to legally provide for visitors is important for website administrators and business owners. Failing to offer the necessary information to customers and site visitors can put your organization in a legal bind.
The Secret Weapon of the Innovator
If you are a successful entrepreneur or intrapraneur, you are probably an “idea guy” or work with one of these dangerously endearing men or women. Let me introduce you to someone who may be the ultimate idea guy to show you why ideas alone are not enough. (And what’s lacking, as you will see, goes far beyond just execution.)
Should a Small Business Offer Paid Parental Leave
Despite passing the Family and Medical Leave Act (FMLA) in 1993, which allows employees to take 12 weeks of unpaid leave from their work before returning to their position, the U.S. is the only developed nation not to guarantee their working mothers salary during the time they take off from work after a childbirth.
How Many Innovations Are Carefully Planned?
Most innovations come from responding to a customer’s needs, or finding a niche where products need improvement or extension. It is rare to innovate using a blank sheet of paper in a room with bare walls and no other contributors.
Do Interns Secretly Run the World’s Largest Tech Companies?
In today’s booming tech environment, leading innovators recognize interns as the future of their companies. That’s why they’re willing to pay them premium compensation, offer them extravagant perks, and let them actually get their hands dirty and work.
5 Things Your Small Biz Should Be Doing Yesterday
As a small business owner, it is important to keep up on the latest trends in order to keep up with the competition, and not fall behind with your customers. As technology rapidly advances, 2014 will likely be a year of exciting changes and developments in the world of business.
Gather the Support You’ll Need as Your Business Grows
Change happens. Finding or creating the support you need for a changing business can be daunting, but if you establish a steady support system at home, recognize your own shortcomings, and remain flexible, it’s much easier.
Looking to Improve Your Fitness Club? We Have Some Advice!
Are you effectively managing your fitness studio? Since a fitness studio centers on customer service, it’s important to maintain a hands-on approach.
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