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Help Your Employees Grow Through Their Position
When we accept the work commitment from a person we hire, we make a pact with the new employee that often stops at agreeing to pay for service rendered and to provide a safe working environment.
Large Corporations Fail to Innovate Like Startups
The new corporate model is a distributed entrepreneurial model. Customers today demand products and services personalized or tailored to local needs with embedded quality of life services.
A Tale of Two Airlines
Traveling can sometimes be a bit of a nightmare. Can I hear a rousing ‘AMEN’ to that?! As in every service situation, the experience can be made better or worse by the customer service personnel you encounter.
Why Just About Every Single Head of Innovation (Including Me) Should Be Fired
Most innovation officers are brought in to shake things up, and just about all of them are not aggressive enough. Your job is to run in the face of convention.
Customer Service May Rule, But Rules in Customer Service Don’t
Even while on vacation with my family, I can’t help but take note of the customer service—or lack thereof. One resort employee denied a simple request using one of my least favorite phrases:
Employee or Freelancer: Which Does Your Business Need?
These days, having someone who works for your company in your office is less important than it once was. Instead of bringing the most convenient person to your team, you can focus on bringing the right person on board.
How Technology Has Changed the Meeting
Communication systems have transitioned from simple rotary telephones to clear video and cloud-based presentation systems within only a few short decades.
How to Automate and Scale Workflow Pipelines
People play an incredibly large part in every company’s workflow. However, us humans can be costly and hard to manage, which creates a challenge when scaling horizontally.
5 Keys for Creating an Effective Customer Survey
Many companies stray away from putting time and resources into creating customer surveys because they figure that they will get minimal feedback and major resistance from customers.
How to Not Become a Labor Department Enforcement Target
Over the last couple of years the Department of Labor has become fairly aggressive in its enforcement of wage and hours laws. It has been targeting industries suspected of being the most egregious offenders and it is going at enforcement in such a public way as to create a “ripple effect.”
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