
- Ensure that all calls to technical support are answered by a customer service representative within 10 seconds.
- Provide answers to customer questions on Twitter in less than five minutes.
- Offer an extra special friendly greeting to returning customers when they enter your place of business.
- Train call center representatives to resolve problems. Don’t transfer the caller multiple times.
- Send quick notification that an online order has been accepted and is being processed.
- Send updates such as when a product has shipped, or a project is progressing.
- Ensure that packages arrive on time—or even sooner than estimated.