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How to Hire Your Next “Perfect Attitude” Employee

Hiring the right people is one of the most important parts of running a business. Think about it: Employees shoulder a lot of the responsibility for the success of their employers, so it pays to find someone who fits the bill from the very start.

Digital Customer Service: Opportunity to Connect with Customers

As technology keeps advancing, the gap between in-person customer service and the online customer experience is closing. While there is still no substitute for the personal experience that comes from dealing with another human being, some websites are employing very personalized tactics.

How to Save Time on Important Business Documents

Paperwork is often the bane of business operations, yet it is an integral part of the day-to-day administration involved with running a company. From contracts to applications, there is no room for error when it comes to completing these documents—rushing in order to fill quotas is definitely out of the question.

Be Prepared: 6 Details That Can Shut Down a Small Business

Whether your business is in its first year, or going strong and turning a consistent profit, here are six details to keep an eye on. Overlooking these business aspects can cause financial hardship, decrease your profits, or even lead to having to close your doors permanently.

The Only Way Great Change Happens

Here are some symptoms that show you need to change what you are doing. Each of these foreshadowed a major shift in our business direction, strategy and outcomes.

How to Keep Employees from Becoming Competitors

Recently, I’ve been getting a lot of questions regarding employees who leave to become a competitor so I thought I’d take this opportunity to discuss ways to protect your small business.

Safety Standards: Keep Your Employees Safe with These Tips

The financial repercussions of poor security practices can sink any SMB no matter how careful you are. As such, it’s important to focus on mishap prevention to reduce negative outcomes. Whether your business measures annual sales in thousands of dollars or millions, sound security precautions are imperative.

10 Key Outsourcing Mistakes Made By Entrepreneurs

These days, it is almost impossible to find a small business where everything is done at the home location, by full-time employees. We are in the age of outsourcing.

A Supportive Atmosphere for Pregnant Employees

When an employee becomes pregnant, it may cause some mixed feelings or concerns for both parties. However, with the right support system, the team can end up stronger than they were before.

Is Your Small Business Conducting Exit Interviews?

Employee turnover is expensive. Human research professionals estimate the cost of turnover ranges from 50 to 200 percent of an employee’s annual salary. Furthermore, an employee resignation can impact the morale and productivity of your remaining team members.

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