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How to Flood Proof Your Phone System
Recently, Houston has been experiencing a tremendous amount of flooding. River levels are steadily rising. What was once your neighborhood pond is now your neighborhood lake.
Training is not a Cost
I know people are going to think I have lost it when I say training is not a cost, but let me explain. In my mind, training is a profit generator not a cost producer.
Critical Info to Know About Minimum Wage Law in Your Area
As a small business owner, it’s important to pay your employees at or above the legal minimum wage. As you probably know, the minimum wage is the lowest hourly rate that you as an employer can pay your employees.
5 Year Anniversary of Healthcare Reform: 5 Things You Should Know About the ACA
It has been five years since the Patient Protection and Affordable Care Act (the ACA) was signed into law. Here are 5 things you should know about some of the key ACA requirements for businesses in 2015:
The Weakest Link of Customer Service
Some of us remember the lady in the long black trench coat who hosted the short lived but interesting television program called ‘The Weakest Link.’ A recent service experience made me think of the title of this show.
How to Combat Small Business Fraud
Fraud can be hugely costly for a business, and any organization strives to detect and defend against business fraud. The factors that drive people and employees to commit fraud are complex,
Not Saying “No” to a Customer
One of the hardest things to do is tell a customer they cannot have what they are requesting. Simply saying “no” sends the message that you are unwilling to listen or help. It ends the conversation and leaves the customer feeling angry that their concerns are not being heard and their desires will not be met.
6 Golden Rules for Handling Customer Complaints
Most employees hate complaints. They don’t like having to deal with customers who call or visit their store or office with a complaint. What they don’t understand is that a complaint is actually a positive thing. You can’t always meet every customer’s expectations.
Dealing with an Upset Customer
What do you do, if you get a call, e-mail or find out in conversation one of your employees has given poor customer service? Apologize for the issue and promise to look into it?
Small Biz HR: Dealing with Hostility in the Workplace
If you manage a human relations department in a small business, then you will definitely have to deal with some personal issues between employees.
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