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Why We Have Fewer Choices in a World of Wider Choice
Whether as individual consumers, or organizations, there’s an interesting paradox. The number of choices we have is expanding at a huge rate.
Don’t Let Too Many Features Ruin Your Next Product
“Scope creep” (or feature creep) is an insidious disease that kills more new business solutions than any other, especially high-tech ones, and yet most founders (who may be the cause) never even see it happening.
3 Ways to Find Forgotten Innovation
The best and brightest teams can be rendered uninspired, stumped, scared and maybe even lazy when faced with a huge, blank whiteboard titled, “Our Next Big Thing….”
The Cost of Employee Lateness to Your Business
How tolerant are you about lateness in your business? Is it normal for a few of your employees to show up 15 minutes to half an hour late for their shift?
Inside the Top Startup Factories
Increasingly, instead of just starting a new company, talented entrepreneurs and company founders are launching a new style of business that some are calling “parallel entrepreneurship” or “startup factories.”
5 Easy Payroll Steps for Your New Business
Regardless of the type of business you have, effectively and correctly administering payroll is essential to day-to-day operations.
An Opportunity to Walk in the Customer Support Center’s Shoes
Even if it’s not a full-time practice like Olark, consider giving all employees the opportunity to handle some of the customer support. It could help everyone understand just how important their roles and responsibilities are to the customer experience.
Communication with Your Customers
Communications are so important to each and every business. Most issues with communications are easy to fix, but you first need to be aware of the problem. Then you need to act on it.
The Loyalty Impact of Kiosks
Kiosks are one form of self-service technologies that are being introduced into the marketplace. We’re seeing that self-service technologies can change the way customers act.
How to Use Social Media for Customer Service
Imagine this: your customer leaves your business and has a poor experience. Instead of telling your staff, she tells her friends on Twitter.
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