Run and Grow
How to Hire the Right Employees for Your Business
In today’s post-recession economic climate, many companies are growing and on the hunt for new talent. This is obviously great news. However, for some small and medium-sized enterprises, hiring staff can be fraught with difficulty….
4 Tips to Identify and Fix Basic Business Inefficiencies
All ambitious entrepreneurs strive for an organization that is streamlined, productive and efficient. We want our staff to be happy and engaged, and we want our customers and clients to be overjoyed with the results…
5 Ways to Reduce Your Company’s Legal Fees
Whether you just need help drawing up policies to help reduce liability, setting up plans for how to handle any potential litigation, or determining how your organizational structure is going to be laid out, no…
How to Overcome Brand-Killing Customer Service Glitches
Most of us have experienced them… customer service glitches. Those nasty technological boo-boos that make us want to scream! Now, place yourself in your customers’ shoes experiencing those glitches with your business or organization. Ouch. No matter…
Change Things Up with Fred’s Rule
There is always a way to go if you look for it. ~Ernest A. Fitzgerald I enjoy playing doubles tennis two or three times a week. It is great exercise and a wonderful way to…
Brexit: Instead of Deregulation, British Small Businesses Face Uncertainty
A key argument for Brexit was that the UK’s businesses could break free from the EU’s web of regulations. Eurosceptics see EU bureaucrats much how US conservatives see Washington bureaucrats: as an unelected drain on…
How to Make Employee Surveys Less Annoying
The employee survey process is, historically, annoying. Employees might answer 80 questions on an online survey that takes almost an hour, they hit “submit,” and when they get a 404 page, they’re stuck wondering if…
How to Avoid Breaking Employee Break Laws
All work and no play makes for… a zombie workforce. It’s pretty much common sense that everyone needs breaks. But what are employee break laws and how can you avoid getting into trouble? The Definitions of…
7 Tips to Deal with Unhappy Customers
No one likes to receive a complaint—but complaints are worth their weight in gold if an organization learns from them and then uses the information to improve the customer experience. Customer complaints can be used…
Hire “Jacks” (and “Jills”)
Sometimes you need to hire a specialist already trained in a single narrow task. But for most of us, we’d do far better hiring someone who has proven from past experience to be a “jack of…
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