Run and Grow
Who Are You Listening To?
The “tyranny of the urgent” is a phrase that is commonly used when working in a service environment. The phrase reminds people that “urgent” requests often take priority over “important” requests. Service managers often find…
Hire Your First Employee—But Make Sure You Follow IRS Standards
So, you’re seeing some success with your one-man band. Business is looking up, and it’s time to hire some help. We know it can be both exciting and scary to take that next step, so…
7 Social Listening Hacks to Boost Customer Loyalty
The importance of customer loyalty is unquestionable. Making every customer a satisfied, regular customer is an ultimate goal for business owners. However, fostering true customer retention is as far from easy work. You need to be…
Make Sure Every Detail of Customer Service is Evaluated
“Look through your customer’s eyes. Are you the solution provider or part of the problem?” ~Marlene Blaszczyk My significant other, Ellie, just had knee replacement surgery. The procedure went incredibly well, but we needed to…
Save Your Sanity and Fire That Problematic Client
When entrepreneurs launch new businesses, they go to extraordinary lengths to earn clients. We’ll take any meeting, make dozens of cold calls and send out hundreds of emails. Slowly, our hustle is rewarded as our…
Illegal Loyalty Programs
What could be illegal about a customer loyalty program? It seems that almost every business has some form of loyalty program. There are loyalty programs for grocery and clothing stores, airlines, and just about every…
5 Services All Business Owners Should Consider for the New Financial Year
As we’re in the new next financial year, now is the perfect time for business owners to invest in the right services. The new financial year is a fresh start, and with it comes the…
7 Legal Risks of Doing Business Online
If you have an idea for a service or a product, you can start an online business. With modern technology, starting a business has never been easier… The web eliminates the immediate need for a…
General Liability Insurance for Business: What It Does and Doesn’t Cover
As a small business owner, you may have been tempted to throw your hands up in frustration at the intricacies of insurance. It sometimes seems like the entire point of insurance policies is to make…
Words Have Value, Too!
A lot of time and energy is spent quantitatively analyzing the results of surveys. The survey may be based on metrics such as customer satisfaction, NPS, customer effort, or customer experience. This quantitative analysis may…
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