2017 Tech Trends to Watch

As telecommunication service providers, TTI is intrigued by all things technology. Luckily, 2017 is a great year to be a tech geek. The tech trends...

Is My Business Phone System Secure?

In the modern business world with so much of our technology based on the Internet, it is easy to become concerned with the security of private business communications.

How Do You Answer Customer Phone Calls?

Look through your customer's eyes. Are you the solution provider or part of the problem? ~Marlene Blaszczyk Call centers or ways to communicate with a business...

4 Essentials in Today’s Digital Workstation

With the increasing importance of unified communications in today's business world, it's more crucial than ever to integrate digital workstations with business phone systems.

The Biggest Threat to Your Small Business Phone System

Most small businesses operate on limited budgets, and unexpected expenses can derail even the most best laid out business plans. So imagine getting a phone bill for $200,000—when you expected only a small fraction of that!

Business Essentials: The Importance of Strong Communication Systems

Companies have a number of different options when it comes to addressing their telecommunications needs. Providers of business phone systems are able to offer a wide array of useful communications technologies to their clients. Many of these technologies can serve to significantly increase the efficiency of a business, and allow for a higher level of customer service.

Does Unified Communications Really Cut Costs?

If you're thinking of moving to Unified Communications, the first question on your mind is probably "How much is this all going to cost me?"

Should You Go with VoIP or Traditional Phone Lines?

Businesses of all sizes are switching to Voice over IP (VoIP) telephone systems instead of traditional "landline" telephones to decrease their total phone costs and gain new functions that help their businesses.

6 Reasons You Need Call Recording and Reporting

We’ve all had the experience of calling a business only to hear a recording that says something along the lines of “This call may...

Why You Need a Real Person Talking to Your Customers

Personalization at the small business level, especially local small businesses, means having a live person answer when someone calls. Answering service companies, which have failed miserably in the past, mostly due to technology limitations, are now poised to provide small businesses the added advantage they need in an ever increasingly competitive environment.

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