Should You Go with VoIP or Traditional Phone Lines?

Businesses of all sizes are switching to Voice over IP (VoIP) telephone systems instead of traditional "landline" telephones to decrease their total phone costs and gain new functions that help their businesses.

How Carriers Are Costing Your Small Business

In 1986 I got my first cell phone that wasn't in a bag. It was a Motorola DynaTAC, and it cost me over $2,000. Since then, cell phones have been adopted ubiquitously by small businesses in the US.

How to Successfully Train Your Call Center Team

With the continual advancement of technology and development of automation, it’s no surprise that many businesses believe that voice-based sales and customer service are...

5 Mistakes to Avoid When Choosing a Business Phone System

Any business worth its salt has a quality phone system in place to ensure its customers have a reliable way to contact the company....

4 Affordable Video Conferencing Solutions for Your Small Business

When it comes to video conferencing, which is the best video conferencing tool for your business and remote teams? There is a large variety...

Business Essentials: The Importance of Strong Communication Systems

Companies have a number of different options when it comes to addressing their telecommunications needs. Providers of business phone systems are able to offer a wide array of useful communications technologies to their clients. Many of these technologies can serve to significantly increase the efficiency of a business, and allow for a higher level of customer service.

The Biggest Threat to Your Small Business Phone System

Most small businesses operate on limited budgets, and unexpected expenses can derail even the most best laid out business plans. So imagine getting a phone bill for $200,000—when you expected only a small fraction of that!

4 Times Your Business Needed Unified Communications

Lately, there’s been significant hype about what unified communications is and isn’t, but what’s more important is what it can do for companies: its...

Taking the Friction Out of Online Purchases

Internet retailers strive to reduce any "friction" associated with an online purchase, and small businesses should heed this with their incoming phone leads. In an industry rife with poor quality of service and antiquated technology, new virtual answering service companies, built on top of VOIP network with systems based in the cloud, are giving the smallest businesses high quality answering service and lead capturing capability—at prices not much higher than "virtual phone systems."

Cloud-Based Unified Communications

Unified communications (UC) cloud services are likely the most useful services many businesses will ever have. A UC cloud-based service can offer a flexibility that hosted and...

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