Switching from traditional landlines to voice over internet protocol (VoIP) phone service is a move a lot of businesses are making. If your systems administrators are ready to part with mobile towers and antiquated phone lines, VoIP technology provides fast service through your internet connection. It saves money and when you’re ready to upgrade features, […]
Matt Shealy
5 Trends That Will Shape the Future of Customer Service
Business owners can make every customer interaction meaningful and memorable by taking advantage of emerging technologies. Customer experience (CX) is a top concern among leading organizations. Enterprises that know-how to deliver a remarkable CX boost buyer loyalty and earn coveted word-of-mouth recommendations. Resultantly, today’s businesses compete by attempting to provide the best customer experience. Savvy […]
3 Surefire Tips for Identity Theft Guards and Fraud Protection
Few people realize the amount of information available online or in electronic data caches that reveal specific details about our lives and financial transactions. Although you may feel that some of the more intimate details, like your shoe size, shampoo preferences, and tunes for singing in the shower, are hidden from the general public, think […]
7 Ways Automation is Helping Support Teams Deliver a Personalized Customer Experience
Businesses need loyal customers for long-term growth and profitability. But what’s the best way to get them to stick around? One of the keys to effective customer retention is the creation of a personalized customer care experience. Did you know that 52% of consumers are likely to switch to a different brand or product if […]
How Top Software Teams Deal with Technical Debt
Software development teams can keep builds on budget and on task by reducing or eliminating technical debt. In a perfect world, developers would fix all known bugs with each iteration—but we all know that seldom happens. Often, each release begins a new phase where the team focuses on exciting feature development, often leaving clean-up work […]
3 Ways to Engage Customers After the Sale
Conventional advice says it costs five times more to acquire a new customer than retain a current one. Yet companies often invest more time and energy into gaining new customers instead of keeping the ones they have. This strategy is unsustainable for companies in the long-term. An influx of new customers is always great, but […]
3 Ways Sales Pros Can Leverage Technology to Build Pipeline and Close More Deals
Technology makes it easy for sales teams to connect with prospects without having to leave their desk. Today’s sales reps can build their pipelines faster, close deals easier, and even send gifts to clients at the push of a button. A good technology stack is critical to build a solid pipeline of qualified leads and […]
5 Tips for Online Privacy During Your Next Business Trip
There are a lot of components that go into leisure traveling, but business traveling can be a whole different ball game. Not only do you have to pay attention to making your flight, finding your hotel, and getting to your meetings on time after 12+ hours of travel. but you also need to make sure […]
5 Top Design Elements to Incorporate into Your Next App
With thousands upon thousands of apps on the market, getting users’ attention often comes down to UI/UX. Stunning designs make apps stand out above competitors and attract users. Giving users an intuitive experience is what keeps them coming back for more. Here are the top design elements to consider when developing your next app. Clean […]
3 Best Practices for Delivering Excellent Customer Service
Customer service is critical for your business’s success. In fact, American consumers will spend 17% more to do business with a company they feel gives exceptional customer service. Additionally, incredible service can lead to more customers while a poor experience can have a huge negative impact on your business. On average, customers who are happy […]
