5 Steps to Customer Service Glory

We all know that providing exceptional customer service is the stated goal of every business leader, regardless of how large or small the company. It’s...

Greatly Exceed Early Customer Expectations

First customers are critical. Greatly exceed expectations at all costs. There is so much history behind this insight, and so many stories that illustrate this...

3 Reasons Why Customer Service Should Exceed Expectations

In our last article, we discussed 4 Steps to GIVE Exceptional Customer Service. Now we want to go over some of the key reasons why...

Find Your Teacher Customer

Your customers know what they want more than you do. Find one to teach you. This week’s insight came from personal experience and from a...

6 Crippling Customer Service Non-Calls

The most devastating customer service calls are the ones you don’t get. They are far more damaging to your business that the ones you...

Building a Loyalty Model

The kind of loyalty model I will be discussing in the next several blogs is a basic business model that is often used in...

Another Look at Your Customers

In my previous blog I discussed the tyranny of the urgent and why is such a limiting perspective in understanding customers. I closed the...

Who Are You Listening To?

The “tyranny of the urgent” is a phrase that is commonly used when working in a service environment. The phrase reminds people that “urgent”...

7 Social Listening Hacks to Boost Customer Loyalty

The importance of customer loyalty is unquestionable. Making every customer a satisfied, regular customer is an ultimate goal for business owners. However, fostering true customer...

Make Sure Every Detail of Customer Service is Evaluated

“Look through your customer’s eyes. Are you the solution provider or part of the problem?” ~Marlene Blaszczyk My significant other, Ellie, just had knee replacement surgery....

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