3 Steps to Exceed Expectations and Turn Your Business into a Customer Company

The 21st-century economy isn’t made for complacency. Constant disruption and innovation in business require continual evolution and development. It also demands something personal: a...

3 Tools to Proactively Handle Reviews of Your Dental or Healthcare Practice

Do you think online reviews have little to no effect on your dental practice? If your answer is yes, you are among the 7%...

How to Manage Customer Relations on a Budget

Customer service is one of the highest priorities for any small business. Good customer service creates good customers. Good customers are reliable source of...

5 Tips to Disrupt Your Customer Service and Beat the Competition

We’re currently in the middle of a transformation, where digital technologies are disrupting the way we conduct our business. Customers are still at the...

Give Your Customers the 5-Diamond Treatment

Retail sales are moving from brick-and-mortar stores to online, but doesn’t mean you can slack on your in-store service. In fact, customers rank in-store...

Be a Customer Complaint Hero with These 9 Steps

Some people perceive customer complaints as a pain in the butt. I suggest they take a 180° turn on this attitude. Customer complaints are gifts!...

The Role of AI in Customer Experience

Trends in the customer service space are showing that by the year 2020, the use of chatbots, a form of artificial intelligence, will skyrocket...

Convenience is in the Eye of the Beholder

I have a message for you from your customers. This is something they want you to know: “I don’t really care how you would...

Are You Good at Digital Customer Service?

Your small-medium business or nonprofit customers have high expectations when it comes to customer experience and service. “As connectivity becomes ubiquitous and customers grow used...

The 4 Cs of Contact Center Customer Service

Recently I had to call the contact center of FootJoy regarding an order I had placed on their website for golf shoes. With a...
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