Do Your Customers Give You Chances When You Screw Up?

Everyone makes mistakes. It’s part of human nature. But what happens when your business or organization makes a boo-boo? Do your customers forgive you completely? Well,...

5 Instant Tips to Create Effective and Quality Surveys

Two basic questions always arise when running a small business. Is your product/service working? How can you improve? One of the best ways to...

Outsourcing to a Call Center: How Will This Profit Your Business?

It doesn’t matter if you own a product-based company or a service-oriented business; what matters is that you established an important objective, namely providing...

7 Groups of Difficult Customers Test Every Business

Have you ever noticed that some of your business owner friends get all the bad customers, and yours all seem fairly reasonable? Or is...

CSAT vs CES: Does It Matter?

Many commercial businesses that provide after-sale services seek ways to improve customer loyalty through their customer service organizations. In addition, companies want to utilize...

3 Instant Ways to Improve Customer Experience

Customer experience (CX) is one of the biggest factors in determining a company’s success. CX can refer to any experience a customer has with...

Amazing Brand Experiences Start at the First Touchpoint

I'll bet you're familiar with this cliché: You only have one chance to make a good first impression. Yet, so many businesses and organizations fail at...

Personalization vs. Privacy: Your Customers’ Confusing Brand Experiences

How much business do you think you lose due to poor customer experiences? Did you know that 41% of US consumers said they ditched a...

5 Customer Service MUST Dos for 2018

​At the conclusion of any year it is wise to look back a successes and failures but also to move forward with a specific...

The Difference Between Mediocre and Great in Customer Service

Paying attention to small details can be what makes the difference between a great service experience and a mediocre one. When you observe your...

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