Are You Good at Digital Customer Service?

Your small-medium business or nonprofit customers have high expectations when it comes to customer experience and service. “As connectivity becomes ubiquitous and customers grow used...

The 4 Cs of Contact Center Customer Service

Recently I had to call the contact center of FootJoy regarding an order I had placed on their website for golf shoes. With a...

The Like Element

We’ve talked several times about the concept that no one buys anything until they know, like and trust the company who is doing the...

2 Simple Customer Experience Principles to Live By

Tommy Smothers of the Smothers Brothers – if you don’t remember them, look them up on YouTube – used to have a short comedy...

Do Your Customers Give You Chances When You Screw Up?

Everyone makes mistakes. It’s part of human nature. But what happens when your business or organization makes a boo-boo? Do your customers forgive you completely? Well,...

5 Instant Tips to Create Effective and Quality Surveys

Two basic questions always arise when running a small business. Is your product/service working? How can you improve? One of the best ways to...

Outsourcing to a Call Center: How Will This Profit Your Business?

It doesn’t matter if you own a product-based company or a service-oriented business; what matters is that you established an important objective, namely providing...

7 Groups of Difficult Customers Test Every Business

Have you ever noticed that some of your business owner friends get all the bad customers, and yours all seem fairly reasonable? Or is...

CSAT vs CES: Does It Matter?

Many commercial businesses that provide after-sale services seek ways to improve customer loyalty through their customer service organizations. In addition, companies want to utilize...

3 Instant Ways to Improve Customer Experience

Customer experience (CX) is one of the biggest factors in determining a company’s success. CX can refer to any experience a customer has with...

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