3 Ways Artificial Intelligence Can Revolutionize Customer Service

As one of the crucial factors to consider in any e-commerce business, improving our customer services is essential to secure not only a brand’s...

4 Ways to Best Anticipate Your Customers’ Needs

You’re working hard throughout the day to ensure that your customer is satisfied with the products and services you’re providing.  If you’re attempting to...

How Being Available 24/7 Can Improve Your Business

When do consumers want something? Right now. When do they need your attention? 5 minutes ago. People don’t check their watches to see if...

The Real Cost of Bad Customer Service

Customer Service is sacred to any business, but how can you really measure the significance of its impact? So called bad customer service stems...

Want the Best Digital Customer Experience?

Of course you want your customers to have the best digital customer experience (CX)! Who wouldn’t? Have you ever heard of “design-led” or “design thinking?”...

21 Easy Phone Tips for Outstanding Customer Experiences

Did you know that the old-fashioned, Alexander Graham Bell invention (the telephone) still reigns as the most widely used channel for customer service? Yes, almost nine in...

A Solution for the High Cost of Poor Customer Service

When I go shopping, I have a tendency to wear my business hat while I walk around the stores. I assess the quality of...

Do You Put Your Customers First?

I know. It’s not a common question. And, what does it mean anyway? Does it mean being customer-oriented, customer-focused, and having a customer-centric mindset...

Digital Customer Service or a Human Touch?

Much of current investment in customer service is focused on expanding capabilities in digital service channels and artificial intelligence. Recent customer service studies, however,...

Do You Make Excuses When Customers Complain?

What do you do when customers complain? Do you listen? Do you try explaining or rationalizing your responses? One thing we can agree on from the top....

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