Digital Customer Service or a Human Touch?

Much of current investment in customer service is focused on expanding capabilities in digital service channels and artificial intelligence. Recent customer service studies, however,...

Do You Make Excuses When Customers Complain?

What do you do when customers complain? Do you listen? Do you try explaining or rationalizing your responses? One thing we can agree on from the top....

7 Reasons Customer Reviews Are Integral for Your Business

If you’re a small business, here’s one golden tip to succeed when you’re starting out: know the value of customer reviews. The landscape of...

Easy Loyalty Hacks to Wow Your Customers

Get on the mailing list at Just Bundt Cakes and they’ll send you a coupon for a free Bundtlet on your birthday. (Don’t say I never did...

5 Helpful Ways to Make Customers Feel Welcome

Customers to just about any business nowadays have plenty of options available to them, and they know that they can easily take their dollars...

The Question Behind the Question

If you were ever to become an employee at Walt Disney World, you’d go through a class called Traditions. You’d learn all about the vision...

What is Customer Appreciation and Why Should You Do It?

Have you ever put a lot of effort into something, only for it to go unappreciated? It’s disappointing right? So much so that you probably don’t...

Shhh, We’re Secret Shopping!

If there’s one marketing tactic that we execute for clients that always yields incredible results, it’s when we secret shop their operation. Without exception,...

6 Tips for Being Fascinated, Not Frustrated in 2017

2017 is your year—not just for health and productivity, but also for happiness and growth! We’ve got a few resolution ideas to ensure you keep...

10 Easy Ways to Improve Your Customer Experience

Poor customer experience (CX) leads to damaged reputations, negative brand perception, killed conversions, disengagement, loss of revenue (83 billion dollars lost in the USA...

Most Popular