Customer Service
Embed Design in Your Digital Customer Strategy for Best Results
Of course you want your customers to have the best digital strategy and customer experience (CX)! Who wouldn’t? Have you ever heard of “design-led” or “design thinking?” Here are two definitions: “Design is seen as…
Know Your Buyer: Crafting a Robust, Personalized Omnichannel Customer Experience
A fantastic customer experience is the key to a customer-first, employee-driven business transformation. When you call to check on a refund and the customer service representative immediately recognizes you and the purpose of your call,…
4 Tips to Make Your Business More Customer-Friendly
Running a brick and mortar business can be challenging. You have to worry about things like rent, employees, inventory, and customer satisfaction. It can be tough to keep track of it all. Following are four…
Want To Deliver Better Customer Service? Follow These Tips
It has been said that excellent customer service can either make or break a company. Perfecting the optimal service to customers for your consumers, on the other hand, takes time and effort. Customers will find…
Why Soft Skills Are Just as Important as Hard Skills in Customer Service
To any business owner, it would seem like a no-brainer that customer satisfaction is a top priority. With the advent of technology such as AI chatbots and online knowledge bases, it might stand to reason…
Customer empowerment? Blame the Internet.
Customer empowerment is moving so fast nowadays that many of us are running to just catch up. Yet if we don’t or can’t, it is a sure thing that someone else will. Yes, we can…
How to Leave Your Mark on Potential Customers
With numerous businesses in this world, it is important that you make an impact on your customers to stand out. But the harsh truth is that it can be hard to stand out amongst the…
How to Grow Your Client Base & Build A Brand They Trust
When it comes to growing your business, one of the most important things you can do is focus on building a trusting relationship with your clients. This means creating a brand that they can trust…
How to Transform Unhappy Customers Into Fans
A dissatisfied customer is a liability. (We can all think of a situation where an unhappy customer turned into a risk for our business.) But what’s most interesting about these customers is that they can…
Make It Personal: Learn More About Your Customers Without Intruding
According to research highlighted by SEO expert Eric Sachs, 60% of consumers would like retailers to provide them with personalized, real-time offers. Conversely, however, only 20% of consumers are willing to share their location, while…
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