Many businesses are creating loyalty programs because they recognize the value in establishing a long-term relationship with their customers, but many entrepreneurs are encountering tough challenges along the way that put them off the idea entirely. Creating a cost-effective loyalty program that generates meaningful results for your business isn’t easy, and you’ll need to be […]
Customer Service
3 Best Practices for Delivering Excellent Customer Service
Customer service is critical for your business’s success. In fact, American consumers will spend 17% more to do business with a company they feel gives exceptional customer service. Additionally, incredible service can lead to more customers while a poor experience can have a huge negative impact on your business. On average, customers who are happy […]
Paw Bumps and High Fours to Chewy.com
In our Go-Giver series John David Mann and I often discuss the importance of empathy and how it is one of the five—what we call—Elements of Value. I recently discussed one amazing example of such in a recent episode of The Go-Giver Podcast, and the following is another one that I believe is so worth sharing. My […]
Embracing Call Center Technology with AI
From routing customers to providing self-service solutions, artificial intelligence is improving call center technology in a number of dramatic ways. Artificial intelligence is able to automate many of the more mundane business processes associated with call center operations, improving the experience for both the call center users and the call center employees. Through artificial intelligence, call […]
5 Superior Tips on How Your Business Could Earn Customer Loyalty
The global market is becoming competitive with each dawn and every business is spending much of their time and resources attracting new customers. Most marketers are realizing that to hook customers is one thing, and a completely different thing to retain them. So why is it important to attract customers? Well, it goes without saying […]
How to Keep a Good BBB Rating (and Why It Matters)
The Better Business Bureau is the go-to resource for verifying a business’s credibility. They receive complaints about accredited businesses from consumers, and a business’s ability and willingness to respond to those complaints is factored greatly an accompanying score. That’s called a BBB Rating. Therefore, just joining the BBB’s roster of recognized businesses isn’t enough to […]
10 Gracious Ways to Manage Angry Customers
At one time or another, I’ll bet your customer service has gone awry, no matter how much you work to avoid it. Whether mistakes are your fault or not, angry customers can get … well, pissed off! The key to marketing and branding success is how you (and your team) manage these blunders. Being gracious […]
Do These 3 Things on Social Media to Provide the Best Customer Service
Social media isn’t just for marketing anymore. It’s a place for you to network and develop company culture. It’s also most likely the first place your potential clients get an impression for your business. Your social media presence can sink your business, or it can elevate you above your competition. Here are 3 ways to […]
3 Steps to Exceed Expectations and Turn Your Business into a Customer Company
The 21st-century economy isn’t made for complacency. Constant disruption and innovation in business require continual evolution and development. It also demands something personal: a genuine connection to your customer. As Henry Ford said, “If there is any one secret of success, it lies in the ability to get the other person’s point of view and […]
3 Tools to Proactively Handle Reviews of Your Dental or Healthcare Practice
Do you think online reviews have little to no effect on your dental practice? If your answer is yes, you are among the 7% of practitioners who still think the same! If you actively promote your dental practice on the web or social media, by now, you’d be well aware of the fact that the […]
