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Home / Archives for Run and Grow / Customer Service

Customer Service

4 Simple Ways To Strengthen Your Customers Connections

Feb 23, 2021 By Devin Caldwell

4-ways-to-improve-your-customer-relationship-management

If you’re a business owner, you know how important your customers are to your success. Whether your customers are regular or occasional, creating and maintaining a healthy and balanced connection with each one is important. However, this doesn’t just happen on its own. As with all solid connections, they need to be nurtured and set […]

Filed Under: Customer Service Tagged With: Customer Relationships

Why Your Marketing Department Needs a 360 Customer View

Feb 2, 2021 By Jeff Bullas

If you’re in the marketing world, chances are you’ve seen or heard of the term, ‘360 customer view,’ making a buzz. Suddenly, enterprise-level organizations are talking of customer personalization, aggregating data to build 360-degree views, and omnichannel interactions. While all this sounds great, there is little information on how companies can actually achieve a 360 customer view. Also, […]

Filed Under: Customer Service Tagged With: Customer Experience

Increase Customer Retention & Revenue in Challenging Times

Jan 26, 2021 By Jeff Bullas

If the Coronavirus pandemic has taught us anything, it’s that you should always be ready for the unexpected. Not only have we seen how a pandemic like Covid-19 could shut down the world, but also millions of businesses in the process. For many small business owners around the world, right now is a live or die moment, […]

Filed Under: Customer Service Tagged With: Customer Relationships

6 Proven Ways To Get Positive Customer Reviews

Dec 16, 2020 By Jenna Cyprus

A BrightLocal survey found recently that positive customer reviews make 73% of customers more likely to trust a company more. So, getting more positive online reviews for your company and brand is vital. How do you do that? Here are the most effective ways to obtain great online reviews for your business: Ask The Buyer […]

Filed Under: Customer Service Tagged With: Customer Satisfaction

Get These Ingredients for Great Customer Service

Dec 9, 2020 By Shep Hyken

Great customer service isn’t just about one thing. It takes a combination of things, covering all different aspects of your organization, to deliver that amazing experience every time. While the exact mix might be a little different from one organization to the next, there are some common ingredients that you have to get right if […]

Filed Under: Customer Service Tagged With: Customer Experience

Customer Service is Not a Cost Center

Nov 16, 2020 By Shep Hyken

There’s often a temptation to think of customer service as a cost…the cost of spending time talking with customers, the cost of providing extra service, the cost of providing feedback channels. But if you’re really doing it right, customer service should not be seen as a cost center. It should pay for itself, and then […]

Filed Under: Customer Service Tagged With: Customer Experience

Stop Delighting Your Customers

Nov 12, 2020 By Ian Dalton

How would you define marketing? Christian Grönroos, Professor of Service and Relationship Marketing at the Hanken School of Economics, has a thoughtful take.  In his paper (Defining Marketing 2005) he states that marketing revolves around customer relations, where the objectives of the parties involved are met through various kinds of exchanges. At first, it sounds […]

Filed Under: Customer Service Tagged With: Customer Satisfaction

Customer Service Automation: Is It a Smart Investment?

Nov 9, 2020 By Devin Caldwell

Today, automation is everywhere. From social media to grocery shopping, you have multiple ways to automate many facets of your day to day activities. Automation in customer service is no exception. As customers are becoming more demanding and tech-savvy, customer service and sales automation are growing. Not only does it make the process faster, but […]

Filed Under: Customer Service Tagged With: Automation

4 Ways to Improve Call Center Customer Service

Oct 29, 2020 By SmallBizClub

90% of clients place a high premium on customer service when determining which brands to support. Delivering the service customers expect, however, is sometimes easier said than done thanks to increasing client expectations. 55% of consumers expect more from companies year-on-year and are quick to drop brands that don’t deliver. Is your call center delivering […]

Filed Under: Customer Service Tagged With: Call Center

3 Main Differences Between Customer Service & Customer Support

Oct 14, 2020 By Louise Harris

Customer support and customer service both play key roles for businesses to provide a great customer experience. They foster more recurring revenue, word-of-mouth referrals, and customer loyalty when executed properly. Customer support and customer service are also often used interchangeably. The customer retention rate in businesses can be hugely impacted by both of them. However, […]

Filed Under: Customer Service Tagged With: Customer Service

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