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Rocking Customer Experience: Lessons from the “1984” Van Halen Concert
By: Shep Hyken
![cheering crowd at a rock concert at a rock concert](https://smallbizclub.com/wp-content/uploads/2024/04/AdobeStock_96869035-scaled.jpeg)
Customer service guru and National Association of Speakers Hall of Famer Shep Hyken interviews Jim Serger, author of Jump: 40th Anniversary of Attending the “1984” Van Halen Concert. Using examples from a Valen Halen concert he attended as a teenager, Serger talks about the power of customer service and the importance of fostering emotional connections with fans and customers.
Published: April 30, 2024
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