Customer Service
7 Effective CRM Tricks Every Entrepreneur Should Use
One of the foremost devices in the tool kit of any business out there is it’s CRM (customer relationship management) programming. Yet, most organizations aren’t capitalizing on their CRM application. Be that as it may,…
Here’s Why You Need to Reply to Negative Reviews
No one likes a negative review. It’s all too tempting to sweep them under the rug, or ignore them altogether by focusing on “bigger and better things.” But I can tell you, avoiding some unpleasantness…
8 Types of Customer Service Expectations and How to Meet Them
The customer is king. Or you could say, the customer is always right. This ideology, pioneered by notable retailers Harry Selfridge, John Wanamaker, and Marshall Field continues to ring true to this day. The goal…
4 Simple Ways To Strengthen Your Customers Connections
If you’re a business owner, you know how important your customers are to your success. Whether your customers are regular or occasional, creating and maintaining a healthy and balanced connection with each one is important….
Why Your Marketing Department Needs a 360 Customer View
If you’re in the marketing world, chances are you’ve seen or heard of the term, ‘360 customer view,’ making a buzz. Suddenly, enterprise-level organizations are talking of customer personalization, aggregating data to build 360-degree views, and omnichannel interactions….
Increase Customer Retention & Revenue in Challenging Times
If the Coronavirus pandemic has taught us anything, it’s that you should always be ready for the unexpected. Not only have we seen how a pandemic like Covid-19 could shut down the world, but also millions of…
6 Proven Ways To Get Positive Customer Reviews
A BrightLocal survey found recently that positive customer reviews make 73% of customers more likely to trust a company more. So, getting more positive online reviews for your company and brand is vital. How do…
Get These Ingredients for Great Customer Service
Great customer service isn’t just about one thing. It takes a combination of things, covering all different aspects of your organization, to deliver that amazing experience every time. While the exact mix might be a…
Customer Service is Not a Cost Center
There’s often a temptation to think of customer service as a cost…the cost of spending time talking with customers, the cost of providing extra service, the cost of providing feedback channels. But if you’re really…
Stop Delighting Your Customers
How would you define marketing? Christian Grönroos, Professor of Service and Relationship Marketing at the Hanken School of Economics, has a thoughtful take. In his paper (Defining Marketing 2005) he states that marketing revolves around…
More from Customer Service
Top Articles in This Category
