Negotiate Properly to Secure a Beneficial Agreement

When your company or startup doesn't make a good profit and you barely have any negotiating leverage, conventional negotiation rules don't apply.

How to Get More Employee Support for Company Philanthropy

More than ever before, companies of all sizes are paying attention to their impact on the world outside of their business. Corporate social responsibility...

How the Most Successful Leaders Manage the Brilliant Naysayer

Most every company has a Harold (or Harriet). Typically, he has been with the company for 20-plus years. He knows more about industry norms, the company's intellectual property, your IT capabilities, what legal will and will NOT go for, interoffice politics, and the CEO's family than anyone in the building. And unfortunately for you, good old Harold can effortlessly—and with absolutely no malice intended—recite four to six reasons why your idea won't fly.

Empowering Employees

I have set a goal to read (or re-read) 1 business book every 2 weeks. I recently reread “Customer Mania!” by Ken Blanchard since...

How Weak Leadership Impacts Customer Loyalty

Customer experience is foundational to the success of your organization. As a customer experience expert, and as a customer myself, I have seen my fair share of customer experiences ranging from exceptional to downright disturbing.

The Impact of Compassion: Trust in Business

Who do you trust more, firefighters or mortgage brokers? Librarians or lawyers? Nurses or salespeople? One of the biggest reasons for trust is the perception that someone is concerned beyond themselves for the good of the whole.

How Can Your Startup Retain Staff as You Grow? Do These 8 Things

A company is only as good as its employees, but startups have additional pressure to attract the right talent and retain it. When the...

Top 10 Trust Inhibitors

Trust. It's becoming a prevailing word in society. We know we need more, but where does one start? One important initial step is to identify some of the inhibitors. Check out this list and consider your team's greatest current challenges. How can you and your company or family break through them?

How to Keep the Office Movin’ and Shakin’ During Slow Times

One of the best ways to gain one more customer is to keep your employees happy: your people who deal directly with the people. Here are three suggestions to keep everyone in the office enthusiastic in those less-than-exciting times of the year.

How to Start Your Employees’ Day on the Right Note

The way you start a day can set a precedent for the several hours to follow. That’s why nutritionists say it’s so important to...

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