Most articles concerning franchising concentrate on the benefits of buying a franchise and what a franchisor should look for in the perfect franchisee. Very few, if any, flip the coin over to look at the other side that asks the following question: What makes a perfect franchisor?
Companies typically spend countless time and money hiring the ideal candidate, but then tend to stop such efforts before the training stage. It’s no secret training programs can be pricey, but are they worth it?
Even with the rise of the internet over the past 20 years, a great deal of business is still done over the phone, and if you are one of the millions working in customer service, a confident, adaptable phone manner could be one of the most vital skills in your arsenal.
Last year the Department of Defense launched a revamped transition assistance program for Veterans. “Transition Goals Plans Success,” known simply as Transition GPS, replaces the 20-year-old Transition Assistance Program, or TAP.
Your experience with interns can be a positive one if you provide excellent guidelines and training. Even if you are not able to eventually offer them a permanent position, your role as their corporate mentor and possible reference is invaluable to their future success in their chosen field.
Professional conventions and conferences are a good platform to get trained, interact with people, and learn new ways of conducting businesses. Managers can greatly benefit by attending professional conventions and conferences.
Finding and keeping the right people is critical to your business’s success and ability to grow. To do so, you must have the ability to effectively recruit, hire, train, and develop talent, as well as assess, coach, and retain skilled employees.
Potential is a free-flowing thing. So is passion. But job profiles limit both. While they certainly are useful, job profiles should not be so rigid as to discourage employees from taking an interest in anything else. If an employee displays great enthusiasm in their role, chances are…
Customer service would be easy if absolutes such as these were indeed true. In today’s highly interactive world of customized customer service, nothing could be LESS needed than training in such fallible absolutes.
Small Biz Club is the premier destination for small business owners and entrepreneurs. To succeed in business, you have to constantly learn about new things, evaluate what you’re doing, and look for ways to improve—that’s what we’re here to help you do.