How to Retain Employees

By Angela Cordle | Jun 13, 2013

High turnover is not uncommon in small business, but it is expensive. Most small businesses cannot afford to constantly hire and let go of employees. Having a dedicated staff is one aspect of a successful company that should not be overlooked.

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Managing in Cyberspace

By Matt Tarkenton | Jun 13, 2013

In today’s work environment, it has become a necessity for many businesses to hire employees or independent contractors who take care of their work out of office. Here are a few keys to help employers manage their out-of-office employees effectively.

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Don’t Miss These Small Business Tax Deductions

By Rick Gossett | Jun 13, 2013

For any small business, it is critical to be aware of available tax deductions in order maximize profit. Surprisingly, many businesses fail to realize some of the deductions that apply to their business. Here is a list of tax deductions shared by the US Small Business Administration that you should be aware of as a small business owner.

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The Customer Service Training Success Equation

By Teresa Allen | Jun 12, 2013
When you invest in customer service training, you naturally want results. The sad truth is that many times there are no lasting results from business training programs. Sometimes this can be the fault of a poor instructor or materials, but more often it is a result of how training fits into a bigger business picture.
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Is Customer Service the New Marketing?

By Shep Hyken | Jun 10, 2013
The line between customer service and marketing is becoming blurred, and some companies are even counting customer service as a marketing expense. Although in the past there were definitive marketing and customer service “departments,” it makes sense to acknowledge their relationship and interaction for the overall good of the company.
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Coaching for Better Performance

By Jerry Osteryoung | Jun 3, 2013
Coaching is one skill that managers should practice on a continual basis, as it has become so much more important in recent times. With fewer staff members and a sustained emphasis on reducing costs, managers are being challenged to coax the best possible performance out of everyone on their team.
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5 Questions to Ask Before You Buy a Franchise Business

By Jania Bailey | May 29, 2013
When entrepreneurs begin talking with franchise systems, they tend to ask pretty standard questions. But the higher you go in the building, the more pointed and detailed the questions get, and they’re critical for a franchisee candidate to ask before signing the franchise agreement.
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