Lauren Roitman

Lauren Roitman is a freelance writer who has been interested in the inner workings of SME’s after working as part of a small team of three for several years. When she’s not writing, she enjoys reading, cooking and being active.


How to Scale Your Business Staffing Requirements

One of the biggest challenges for a business owner, especially in a small organization, is knowing how, when, or if they should recruit extra staff. Hiring new staff is a costly affair, and if you get it wrong, it could be detrimental to your firm. Here’s the lowdown on how to scale your staffing requirements.

How to Offer Unbeatable Customer Service on the Phone

Even with the rise of the internet over the past 20 years, a great deal of business is still done over the phone, and if you are one of the millions working in customer service, a confident, adaptable phone manner could be one of the most vital skills in your arsenal.

How to Give Performance Evaluations and Employee Feedback

Feedback is an essential component of any organization, no matter whether it’s a big one or small one, as it enables workers and managers to understand what they are doing well and how things could be improved.

Protecting Your Data When Staff Leave

As with any business crisis, if you get a robust plan in place to deal with it before it happens, it can lessen the damage done. The same goes for planning what you need to do to protect company data when a staff member leaves.

Choosing the Right Location for Your Business

Below you’ll find a list of points to consider while you’re searching for your businesses ideal office space. Unfortunately there is no such thing as a definitively ‘perfect’ space (and if there was, then chances are it would be pretty unaffordable) but there is such a thing as a perfect office space for YOU and YOUR business.

Protecting Your Small Business from Cyber Crime

Cyber-crime is on the increase, and according to a recent report carried out by the Ponem Institute, the cost of data breaches to businesses in the US averages $188 per incident. The good news for small business owners is that most breaches can be protected with some simple, fairly inexpensive security precautions.