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Relationships

How to Master the Art of the Follow-Up

| YEC

You’ve attended a networking event. Now what? You have a pocket full of business cards and no idea what to do with them. Business cards have no value if you don’t use them, so let’s go…

Elements of an Effective Coach

| Lisa Patrick

The journey to building a successful and thriving business is difficult. Business coaching is perceived as a roadmap for success and a benefit. It’s an opportunity for you to grow and achieve optimal performance through…

6-tips-to-get-the-most-out-of-your-next-client-meeting

6 Tips to Get the Most Out of Your Next Client Meeting

| SmallBizClub

Meeting a new client can be very intimidating. It’s easy to get caught up with everything you want to accomplish or even go off track. It’s kind of like a job interview—you want to show…

10 Qualities I’d Look for in a Business Partner

| Tim Berry

Here are 10 qualities I’d look for in a future business partner: Integrity. The whole truth, not just the good news. Actually I want to know the bad news instantly; and the good news can…

incumbency-is-not-a-strategy

Incumbency is Not a Strategy

| Brian Roberts
When you first onboard a new customer, you immediately enter the honeymoon period. You’re thrilled to be working with them, and they’re thrilled to have your products or services.
4-essential-elements-of-customer-engagement

4 Essential Elements of Customer Engagement

| Bill Hogg
Every company provides customer service, and good customer service just doesn’t cut it anymore. Your customers expect a lot out of your company. They want an experience, not an uneventful interaction.
the-referral-based-mechanic

The Referral-Based Mechanic

| Bob Burg
In his new book, Enhanced People Skills, John Terhune tells a great story about bringing his car to his mechanic for servicing (the warranty with his dealership had expired).
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How Much Are Your Customer Relationships Worth?

| Bill Bleuel
There’s always a lot of argument about the way companies value their customer relationships as a percent of the value of the company. The value of customer relationships falls into the category of an intangible asset when looking at the balance sheet of a Corporation.

10 Reasons to Attend a Conference

| Deb Bixler
I frequently hear distributors say that they can not justify the cost of attending national conference. There are LOTS of reasons to attend a conference both regionally or nationally

Learn to Negotiate in 7 Easy Steps

| SmallBizClub
Avoiding negotiations is not a very smart way of conducting a successful business. In fact, in today’s competitive business environment it’s almost impossible to avoid negotiation.

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