As much as we don’t like to admit it, setbacks are unavoidable in business. But what really makes the difference is not whether we encounter failures—because we all do—it’s how we respond to them. The experience of a setback in business reminds me of the Journey song “Don’t Stop Believing.” Even when the odds are […]
Brian Roberts
Incumbency is Not a Strategy
When you first onboard a new customer, you immediately enter the honeymoon period. You’re thrilled to be working with them, and they’re thrilled to have your products or services.
